Chart doesn’t load in Elementor Popup

  • Resolved leomostaza

    (@leomostaza)


    1 month, 2 weeks ago

    I intend to display different charts in tabs that are displayed in an Elementor popup, the first tab doesn’t show the chart (only the chart, because the title and description appear perfectly) when you switch to another tab the charts work fine, and only when you go back to the first tab (the default one) the chart finally appears.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @leomostaza,

    Thank you for your topic.

    I would like to inform you that we have forwarded your case to our Dev Team, and they are actively working on it.
    We will get back to you with more information as soon as we have an update.

    In the meantime, if you have any other questions, feel free to open a new topic.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @leomostaza,

    Thank you for your patience.

    Our Dev Team has reviewed your case, and as we understand, your popup was created with Elementor.

    Since the chart is opened by clicking the button shown in the screenshot below, this is likely the reason the chart doesn’t load initially.
    See the screenshot below:

    View post on imgur.com

    If possible, you can try adding ays-load-chart-source as CSS class on that button to see if it resolves the issue.

    Looking forward to your reply.

    Thank you.

    Thread Starter leomostaza

    (@leomostaza)

    I was trying different things, but the expected behavior of the popup is for the buttom far in the top-right corner.

    Thread Starter leomostaza

    (@leomostaza)

    In my specific case, I was using Elementor’s “Hotspot” widget, so I put the “Class Name” you shared in the “Custom Attributes” field, and that makes it work, THANKS.

    class|ays-load-chart-source

    https://imgur.com/a/26cUMEN

    Plugin Support Jasmine

    (@hyenokian)

    Dear @leomostaza,

    Glad to hear that everything works fine for you now.

    Your review can make a big difference!
    Please leave us a rating on www.ads-software.com.

    You’ll help new users discover our plugin, giving us the opportunity to make it even better for you!

    Here is the link for rating:?https://www.ads-software.com/support/plugin/chart-builder/reviews/?filter=5

    Thanks in advance!

Viewing 5 replies - 1 through 5 (of 5 total)
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