• Resolved omayand

    (@omayand)


    We have wp_rocket configured on our website for optimization. I have excluded the wpdatables plugin from wp rocket optimization but still not able to see the charts. How can we exclude the wpdatables scripts from being optimized in wp_rocket? Can you advice please?

    The page I need help with: [log in to see the link]

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  • Plugin Author wpDataTables

    (@wpdatatables)

    Hello,
    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets.
    I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    In order for us to inspect this properly, we would need to go into more detail about how you set up some options from the WP Rocket;
    we also need to check how the Charts are loading on the Back-End and which Chart Engines/types they are;
    then our developers can try to provide you with the appropriate scripts to exclude them from WP Rocket’s optimizations for the Front-End.

    The quickest way to do all of this, without compromising any of your data, since this is a Public Forum;
    if you can please open a?PRIVATE pre-purchase ticket?(which doesn’t require a purchase code) and provide our technical support agents with more details/if you can show them some screenshots or a Video of which optimizations you have enabled in WP Rocket and which files from wpDataTables have you excluded so far;
    as well as granting them remote access for your site, so they can take a look and see what’s going on.

    As we mentioned, just make sure to open a private ticket there, for security reasons.

    Thank you.

Viewing 1 replies (of 1 total)
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