Chat

  • Resolved steppppo2

    (@steppppo2)


    3 years, 6 months ago

    I’m not sure if I have this set up correctly. I have chat enabled in my account but it’s not displaying. I’m not seeing any errors. Can you let me know if you see anything that’s not correct or preventing us from displaying chat?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @steppppo2,

    Thanks for being in touch. I will take a look at your site and investigate what could be the cause.

    I’ll get back to you as soon as possible.

    Kind regards,
    Alvaro

    Hello @steppppo2,

    I have been inspecting your site and there are scripts that seems missing like the tracking code which id is hs-script-loader among others that should be included in your site once your plugin is connected.

    Do you reckon if you removed them or, any of the other plugins could be causing a conflict here?

    Kind regards,
    Alvaro

    Hello @steppppo2,

    We didn’t hear back from you. Does the issue still exists?

    Thread Starter steppppo2

    (@steppppo2)

    Hi Alvaro,

    I apologize. I have not had time yet to investigate. I should have some time over the weekend. I’ll try to report back soon.

    Hello @steppppo2,

    I’m closing this issue since we have not heard back from you. Please do no hesitate in reaching out if something else comes up.

    Kind regards,
    Alvaro.

Viewing 5 replies - 1 through 5 (of 5 total)
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