Chat box not showing up, jquery error

Hi there

Please go to wp-live-chat-support/js/wplc_u.js and scroll down to roughly line 86 where you’ll find a line of code that looks like this:

response = JSON.parse(response);

Please replace it with this:

response = JSON.parse( trim( response ) );

Does this help at all?

Hey,

I read through your support tickets and I understood it was a problem with the java version used in the theme, so i went online to find a solution, and i found it, by putting this code onto the functions.php file it will use google api for loading the java (or that is what i understood):

function sof_load_scripts() {
    if ( !is_admin() ) {
        wp_deregister_script('jquery');
        wp_register_script('jquery', 'https://ajax.googleapis.com/ajax/libs/jquery/1.8.2/jquery.min.js', '1.8.2', false);
        wp_enqueue_script('jquery');
    }
}
add_action( 'wp_enqueue_scripts', 'sof_load_scripts' );

And it worked like a charm.

I tried your fix mentioned above, to see the result, and unfortunetely it does not make any change… it still fails to load up the chat. so I went back and reactivate my code.

There is only one thing, which i dont know how to fix (im totally noob on coding) which behaves a bit weird since i did the change. If you go to the home page on the right hand side of the slider, there are 4 icons with some text.. if you play around with the two on the right hand side, you will see how for a split of a second the yellow square gets pushed down…

I know is no tyour issue, but if you could help me on fixing that i would very much appreciate it.

Hi there

Please try the ammended code below and let me know if this helps?

jQuery 1.8 is a bit outdated, I’ve changed the code to use 1.11 which might fix both the chat and the new issue on the website.

function sof_load_scripts() {
    if ( !is_admin() ) {
        wp_deregister_script('jquery');
        wp_register_script('jquery', 'https://ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js', '1.11.2', false);
        wp_enqueue_script('jquery');
    }
}
add_action( 'wp_enqueue_scripts', 'sof_load_scripts' );