Chat icon is not visible

  • Resolved priyam3491

    (@priyam3491)


    4 years, 2 months ago

    Hi, I have add your plugin in wordpress but it does not worked , then i added it with manually code which is provided but still it does not work.

    I checked script is showing in inspect element but chatbox is not visible.

    My wordpress version is 5.5.1

    • This topic was modified 4 years, 2 months ago by priyam3491.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter priyam3491

    (@priyam3491)

    I checked again and found that script is not calling or getting ‘<div id=”chat-application”> or iframe.

    Hello, it looks like there is another plugin https://prnt.sc/ujloyu on your website which is blocking Smartsupp for some reason.

    What you can do is:
    1. You can try deleting this code sequence in the CSS of the plugin https://prntscr.com/ujl3gu
    2. Contact the support of the other plugin and ask them if they would allow Smartsupp on your page.
    3. Or, in an extreme outcome, ninstall the other plugin.

    Have a nice weekend,
    Smartsupp support

    Thread Starter priyam3491

    (@priyam3491)

    Okay thank you, i removed css and it worked.

Viewing 3 replies - 1 through 3 (of 3 total)
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