Chat Mobile error

  • Resolved simonefenoglio

    (@simonefenoglio)


    1 year ago

    Even though I have updated all the plugins on the site, I don’t see the chat on mobile devices, what can I do?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hi @simonefenoglio, do you see the chat icon on mobile devices if you request desktop website? If yes, it could be related to the mobile layout of your wordpress template.

    Thread Starter simonefenoglio

    (@simonefenoglio)


    No, I don’t see it

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Very strange. If you want, send us an email at [email protected] with your website URL so we can troubleshoot and check if it’s something related to our plugin.

    Thread Starter simonefenoglio

    (@simonefenoglio)

    Sent now

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hi @simonefenoglio, it’s confirmed that Litespeed plugin breaks our JS code. We suggest either to disable the plugin, or configure it to ignore our JS code. Best option is to ignore the entire content of wp-content/plugins/wp-live-chat-support .

Viewing 5 replies - 1 through 5 (of 5 total)
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