Chat Not Showing

  • The chat is not showing after setting up

    PS: I noticed the setup customer chat still shows after setting up.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Looking at the console message in my website, it appears Facebook changed the SDK on January 8th but didn’t update its code to reflect.

    ##########################
#  The CustomerChat plugin is no longer part of the main Facebook SDK.
#  To continue using it please use the correct SDK URL,
#  meaning replace sdk.js with sdk/xfbml.customerchat.js.
#  For more details see https://developers.facebook.com/docs/messenger-platform/discovery/customer-chat-plugin/sdk
##########################

    So I fixed mine by doing the following:
    Replace the sdk in the file facebook-messenger-customer-chat.php
    Lines 22 and 23 the original code with the following replace the following:

      const URL_PREFIX = 'https://connect.facebook.net/en_US/sdk';
  const URL_SUFFIX = '/xfbml.customerchat.js';

    make sure to flush all your cache (cloudflare and any wp caching plugins).

    You need to make sure you whitelisted your domains from messenger settings in your page in facebook.

    Hi Team,

    I have just installed this plugin, but it does not seem to be appearing on the front end of the website. Can you please assist?

Viewing 3 replies - 1 through 3 (of 3 total)
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