Chat not showing on pages

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support qtwrk

    (@qtwrk)

    that looks like JS error

    please try disable all JS options , purge all , see how it goes.

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    Hello,

    that was efficient! Thank you! It was indeed a JS error. I did what you said and it’s working fine. So, should I just keep JS optimizations disabled?

    Plugin Support qtwrk

    (@qtwrk)

    now please try enable them back , one by one , and after each enabled , purge all and check , let’s try to narrow down which one caused the issue , and then see what to do next.

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    It’s the “Minify JS” that’s causing trouble.

    I used to have only two enabled: “JS Minify” and “Load JS deferred”. For the test, I enabled “JS Minify”, purged all: the chat was not showing. So I disabled it and enabled “Load JS Deferred” to “deferred”, purged all and the chat was showing.

    Plugin Support qtwrk

    (@qtwrk)

    okay now please check this page for how to find the file to exclude

    Thread Starter gnwysiwyg

    (@gnwysiwyg)

    Hello,

    Just wanted to get back to you. I can’t go through the proccess right now so I just disabled the Minify JS setting and will figure things out later. Thank you for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
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