Chat notifications

  • Resolved stzim

    (@stzim)


    6 years, 1 month ago

    Hello,

    I am experiencing an issue concerning the chat notifications with e-mail. I have made the selection for the chat windo to pop up automatically. Each time a customers visits my site I receive 2 identical e-mails (not just one) that inform me that the customer has opened the chat box. I need the notifications only when the customer writes something to me, because otherwise I am constantly receiving emails, which is very annoying.

    Thank you in advance.

Viewing 13 replies - 1 through 13 (of 13 total)

  • Hi there @stzim
    I will look into this ASAP and make sure this bug is fixed in the next version.

    Hi there,

    Dylan here from the development team.

    Could I ask if you are still experiencing this issue?

    I look forward to hearing back from you.

    Thread Starter stzim

    (@stzim)

    Hello, I have disabled the selection of email notifications when a customer starts a conversation, due to the problem I was facing. I can do a test though and let you know.

    Hi @stzim,

    Thank you for getting back to me.

    If you would be open to retesting this, I would appreciate it.

    If it is not resolved we would really like to get a patch out for it.

    Thread Starter stzim

    (@stzim)

    OK, I will retest it and let you know.

    Hi there,

    I just wanted to reach out and find out if you did test this again from your side?

    We would really like to get to the bottom of this if this issue is still present.

    Thank you for your time.

    Thread Starter stzim

    (@stzim)

    Hello, I still haven’t had time to check it. I will retest it at the end of the week and let you know.

    Hi again,

    Not a problem at all, thank you for taking the time to retest.

    We look forward to hearing back from you.

    Thread Starter stzim

    (@stzim)

    I just made a retest. The issue with the popup seems to have been resolved. However, I receive two e-mails for each chat message.

    Hi there,

    Fantastic news, so glad to hear the notification issue has been resolved.

    Could I ask you to confirm if you have enabled the ‘Chat notifications’ found in Live Chat -> Settings -> Chat Box?

    This option will notify you via email of any chat messages as well. This can be disabled if preferred.

    I hope this helps?

    Thread Starter stzim

    (@stzim)

    Hello,
    Yes ‘Chat Notifications’ is checked. However, with each new chat message I receive two identical e-mails instead of one.

    Hi @stzim,

    Thank you for your time on this one, we do appreciate it.

    I have looked into the issue with the email notifications and identified this as a bug within the system.

    We will be patching this in our next update, which is scheduled for release within the next day or so.

    I hope this is acceptable.

    Thread Starter stzim

    (@stzim)

    That’s ok, thank you for your time.

Viewing 13 replies - 1 through 13 (of 13 total)
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