Chat popup shows offline message to visitor instead of start chat

  • Hi,
    I have used the plugin, Plugin is very nice. But I am facing a problem. When I am logged in as admin it shows me correct chat popup – https://i.imgur.com/2F5Tjo2.png . And when I check it as a visitor it shows me https://i.imgur.com/Jb4PR3H.png offline message popup.
    Also when agent is online then also it shows offline to visitor.
    So can anyone help me to solve this problem.
    Thanks in advance.

    • This topic was modified 4 years, 2 months ago by onica89.
    • This topic was modified 4 years, 2 months ago by onica89.
Viewing 1 replies (of 1 total)
  • Plugin Support wpdev3cx

    (@wpdev3cx)

    Hi @onica89 ,
    may you provide us the following information?
    1) Which version of the plugin do you have installed?
    2) Which version of WordPress do you use?
    3) What chat mode do you have selected? You can find it in WP Live Chat> Settings > Advanced Features.
    4)Which is the WordPress Role (administrator, editor, subscriber etc) of your agent user ?

Viewing 1 replies (of 1 total)
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