Chat reset issue

  • Resolved 33ia

    (@33ia)


    1 year, 9 months ago

    First of all, great plugin! Just a question before upgrading, is there a way for the chat to remain?

    For example, I noticed that every time I refresh the page, the chat resets. I would like the users to have full access to their previous conversation.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @33ia,

    You need to define an ID ?? That will make this chatbot unique (because you could have many), and the conversation will be retained for the visitor.

    For example:
    [mwai_chat id=”my-chatbot”]

    Thread Starter 33ia

    (@33ia)

    Thank your for the quick response! (Amazing again)

    Unfortunetly that did not work, I tried adding: [mwai_chat id=”kuwbotchatbot”]

    Thread Starter 33ia

    (@33ia)

    Sorry got it to work, thanks!

    Thread Starter 33ia

    (@33ia)

    Can we remove the “clear” button? We do not want users to clear the chat

    Plugin Author Jordy Meow

    (@tigroumeow)

    We can’t remove it for now (nobody asked me before), but why not keeping it actually? ??

    I will add a CSS class on it (and it will be set to .mwai-clear when it’s in clear mode), that way you can remove the element if you like.

    Thread Starter 33ia

    (@33ia)

    Thank you again, should I add this to the CSS:
    .mwai-clear {display: none;!important}

    This may sound a bit unusual but I’m actually building this for my kids so I want the bot to remember them and their requests

    Jesus

    (@fortunenowake)

    Sorry but where to add this [mwai_chat id=”my-chatbot”], Do i need the pro version for this?

    • This reply was modified 1 year, 9 months ago by Jesus.
    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @33ia,

    You should use this:

    .mwai-clear {
    display: none !important;
}

    (!important should be before the semicolon)

    Sorry but where to add this [mwai_chat id=”my-chatbot”], Do i need the pro version for this?

    It’s simply in the shortcode, @fortunenowake ?? The parameter is also available in the Chatbot Builder. No need the Pro Version for this.

    Thread Starter 33ia

    (@33ia)

    Worked perfectly!

    Is their a way to keep the chat even if they log out and log back in? (even if from a different device)

    Plugin Author Jordy Meow

    (@tigroumeow)

    Is their a way to keep the chat even if they log out and log back in? (even if from a different device)

    Not yet ?? It’s much trickier to do, the user would need an account, and I would need to work on discussions management too. It’s next level, but definitely coming one day.

    I like to suggest not putting the Clear button where it is….
    you instinctively press it thinking it is the ‘Send’ button only to lose everything… I dont have a solution or suggestion as to where to put this.. Just my 2 cents… after playing with it from mobile and desktop. @tigroumeow

    • This reply was modified 1 year, 9 months ago by bizx.
Viewing 11 replies - 1 through 11 (of 11 total)
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