Chat Transcript

  • Resolved emmabramley12

    (@emmabramley12)


    3 years, 1 month ago

    Hi.

    I’m trying to setup the 3CX on our dev site to make sure it doesn’t have any issues when we move over to this new chat plugin.

    However, I’ve noticed that I can no longer enable the chat transcript under the general settings, like the 3CX documents suggest. In fact there is no chat transcript settings section at all under general settings on the plugin. Can you please let me know how I turn this on? This is an essential tool for our customer service team so we really need it.

    Thank you.
    Emma

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    @emmabramley12 Chat transcript is not part of features that the 3CX is offering, at least at the moment. It is a feature that will be supported in the upcoming updates, but at for now it is not supported.

    This feature is available if you choose from the plugin the Standalone mode.

    Thread Starter emmabramley12

    (@emmabramley12)

    Hi.

    When will the chat transcript feature be available for 3CX (chat server users under advanced features) rather than just for standalone?

    Thank you.

    Kind regards,
    Emma

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @emmabramley12 ,

    We cannot communicate at this stage any specific timeframe for the chat transcript as we undergo some major changes in the product.

Viewing 3 replies - 1 through 3 (of 3 total)
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