chat window does not appear

  • Resolved steph1369

    (@steph1369)


    7 years, 2 months ago

    Wp 4.7
    plugin: 0.4.1

    IBM Watson created & configured. In the Main Setup, I get confirmation: “Your chatbot has been successfully connected to your WordPress site. Browse your website to see it in action.”

    behavior: Show chat box on: All pages

    however, no chat windows appear:

    I also tried same setup with WP: 4.8 for page:https://www.gestionheerana.ca/Dev2/main/

    but still no chatbox window appears.

    Help Please !!! ??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor cognitiveclass

    (@cognitiveclass)

    Hi steph1369,

    Thanks for bringing this to our attention. We’re looking into this and we’ll let you know as soon as we’ve identified the cause of the issue.

    Thanks for your patience,
    Cognitive Class

    Plugin Contributor cognitiveclass

    (@cognitiveclass)

    Hi steph1369,

    Some changes have been made to the way the chat box is loaded on pages in recent updates. If you’re still interested in using the plugin, could you update to the newest version and let us know if you’re still experiencing issues?

    Thanks,
    Cognitive Class

Viewing 2 replies - 1 through 2 (of 2 total)
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