chatbot not showing

Hi, @rbonifacio
After looking at your settings I see that domain you whitelisted starting with https://
but your website is not secure and starts with https://
I update the whitelisted domain and now the widget is shown on your website. Make sure to reload the page from the server with CTRL+F5 (for windows).

hi @ingasupranovich ,

Thanks, i checked just now but i can’t see the widget anyway .
Where is this setting anyway ? i can’t find it on the plugin menu .

Thanks

Hi, @rbonifacio
Whitelisting is set on Facebook or in our web app https://app.mobilemonkey.com/
On FB visit page Settings -> Advanced Messaging -> scroll to White-listed domains

The widget is on the website, if you don’t see it try to clear browser cache and open website again
https://monosnap.com/file/0geA4DBLBqwcLj482Hn33mC2Mtpl6V

I tried sever time, ask other to check and i’m not able to see the widget on the website…

I checked the whitelist.
I Checked the <script></script> is present on the page , inside head .
( but its not the same file, number is different )

From linux PC can see the chat window, from windows, tablet and phone it’s not working

I have to understand if this plugin it’s woking or i have to choose another platform.
website phuketdivemaster.com

I ask many other friend to check and noone is able to view the widget .
also : log in from your website it’s not working , like many other button on your WB are not workin.

Hi, @rbonifacio
As I mentioned before your website is not secure and using https://
Last time I updated whitelisted domains to add this, but someone removed it.
I added again that domain to the whitelist and it works.
Please do not update whitelisted domains, this already includes correct version

Let me know if you have any questions