Chechout greyed out in second language (TranslatePress)

Hi @leoniehoever!

Thank you for sending the screenshot. I checked your site in German, and couldn’t reproduce the issue you are having.

I think this could be caused by caching on your site. Please try clearing your cache plugins, the one on your site as well, and your browser cache, and then check again if the issue persists. You could use also a different browser(s) to confirm it.

You can take a look at this article for pointers:
https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

Let us know how that goes for you or if any questions appear.

Thank you.
Your screenshot is of the Dutch website. If you switch to German, I think you will see the problem.

Hi @leoniehoever,

Yes, I can see your order details are greyed out and the customer can’t accept terms and conditions. Please note that this is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Thanks.

Hello,

Of course I’ve tried all that, I think I’ve been trying to figure out this problem for two nearly months now.

However, I found out today what’s causing the problem: I can’t buy a product that ISN’T translated to German, with the German checkout. When I add a (empty) translation to the product, I can checkout. I’m hoping this is some sort of bug.

Hi @leoniehoever,

WooCommerce does not have by default a translation feature included so you may want to report this behavior to the translation plugin/tool that you’re using. The developers of that plugin should be able to further assist you.

Thanks.

I know, I’ve been emailing with TranslatePress for weeks now. They haven’t been able to solve the issue.

Thanks anyway.

Hi @leoniehoever,

I understand that it can take a bit but hopefully, you’ll get feedback soon from TranslatePress developers.

If you haven’t done it, I also recommend going through the conflict test steps to be sure is not something associated with another plugin or your theme. Here are the steps for doing a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Cheers.