check in check out error

  • Resolved josinemooij

    (@josinemooij)


    1 year ago

    Hello, I have some issues regarding the search result page of the booking module. With some dates is says check in invalid or check in checkout invalid. 

    It seems to be completely random.. for example 17 august 2024 until 23 August 2024 it says checkout dat is invalid
    30/12 until 31/12 checkin date is invalid checkout date is invalid
    29/12 until 03/01 only the checkin date is invalid. These are just a few examples, other dates seem to work fine. 

    I have already disabled the rest of the plugins but nothing changes. Everything is up to date and we do not have any booking rules and we have set the price for only basis rate. 

    https://app.gemoo.com/share/image-annotation/577249547133202432?codeId=P5GdnENxQJ92p&origin=imageurlgenerator

    Kind regards,

    Josine

    The page I need help with: [log in to see the link]

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  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello Josine. 

    Sorry to hear that you faced such an issue and I apologize for the delayed response. 

    First of all, I would like to inform you that I wasn’t able to reproduce the issue you described either locally or on your website. So I haven’t noticed this “check-in/check-out” error you’re referring to. However, I noticed two other interesting points I would like to inform you about. 1) I don’t see any available dates on the Availability Calendar on your Home page. 2) There’s an error message in my browser console when your website is loaded that goes like “Verzoek voldoet niet aan veiligheidscontrole. U kunt de pagina vernieuwen en opnieuw proberen”. Most of the time this error message appears because of a cache-connected issue. So if you use a caching plugin on your website, I suggest you either deactivate it and check if it helps you to resolve the issue, or add your Home page to caching exclusions and then again check whether it’s helpful or not. 

    Let me know how it goes. 

    You may also contact us via the live chat on our website or submit a support ticket for us to check everything out and help you. 

Viewing 1 replies (of 1 total)
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