• Resolved Elahe

    (@elahefereshte20)


    Hi,

    I get “Error processing checkout. Please try again.” error in checkout page just for guest user. this problem appear after update WooCommerce to 8.5.2 version. When user login into his account and after submit order, he/she not get above error and can be register success order.

    In this case, If return to 8.4 version WooCommerce this problem solved and user without login or signup can be have success order.

    Notic that, I get “Error processing checkout. Please try again” error for all payment gateway.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Elahe,

    Thank you for reaching out to us with details about the issue you’re experiencing on the checkout page for guest users with the latest WooCommerce update to version 8.5.2.

    I understand how crucial a smooth checkout process is for maintaining a successful e-commerce site, and I’m here to help you resolve this error.

    To help me identify the root cause of the problem, it would be great if you could provide a copy of your site’s System Status Report.
    This report contains information about your WordPress environment, installed plugins, themes, and WooCommerce settings that can help us diagnose the issue more effectively.

    Here’s how you can obtain it:
    1. Go to your WordPress Dashboard.
    2. Navigate to WooCommerce > Status.
    3. Click the ‘Get system report’ button.
    4. Then click ‘Copy for support’ to copy the entire system report.

    Once you’ve copied the report, please create a new Gist on https://gist.github.com and paste the copied text there. After saving the Gist, you can share the Gist link with us by pasting it in your reply.

    I’ll do my best to help you get to the bottom of this as soon as we have more information.

    Looking forward to your response. ??

    Best regards.

    I am having a similar issue when i update to 8.52. I didnt notice it was guest or logged in user. but payment keeps getting error. Also when a customer starts to enter their card info the Credit Card logo does not show up in the box.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello seedslocker,

    Thank you for contacting WooCommerce support.

    I understand that you are facing a similar issue on your website.

    To give your issue the attention it deserves and keep things organized, please create a New Topic.

    This will be very helpful as each website is unique, and even seemingly similar issues can have different causes and solutions. A dedicated topic will allow us to focus on your specific situation and provide tailored assistance.

    I look forward to addressing your issue. ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘check out error after update WooCommerce’ is closed to new replies.