CHECK / tracking order – Sequential Order Numbers for WooCommerce

  • Resolved sdeal

    (@sdeal)


    4 years, 6 months ago

    Hello,

    I use your plugin to change the order number in woocomerce.
    Once I have made the desired prefix and number to display. I found that when searching in the woocomerce option to track an order, it does not work with this number. Tracking can only be done with the real generated woocomerce order number.

    Is it possible to fix this, because the client gets the number my site generated with your plugin and I can’t actually track it?

    Thank you in advance!
    Pavel

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi Pavel, @sdeal

    This plugin has builtin support for the sequence order number option in the WC orders search.

    Some third-party plugin is used on the website to have a tracking code search facility in front-end. That should search using $order->get_order_number()instead of $order->get_id(). Requesting you to contact the tracking plugin support team for the fix.
    If they can provide any filters to modify.

    Hello guys,
    I have a similar problem with another plugin : Kiwiz. It stoped working properly recently.
    Once the sequential order is active, Kiwiz which enable invoice generation doesn’t receive the right number.
    You’re talking about a hook. But could you give more details about how to insert it in the function file ?
    Thank you for your help

    Plugin Author WebToffee

    (@webtoffee)

    Hi @romainwol,

    As mentioned in the last reply, please check which function they use in their plugin to get orders. They should use $order->get_order_number() instead of $order->get_id().

    mifzal

    (@mifzal)

    Regarding this reply

    As mentioned in the last reply, please check which function they use in their plugin to get orders. They should use $order->get_order_number() instead of $order->get_id().

    I don’t find this $order->get_order_number() in my functions.php

    Can you please exactly guide me what and where should I find it and replace?

Viewing 4 replies - 1 through 4 (of 4 total)
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