Checkbox in form doesn’t appear for one person
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Hello there,
today, I got a report from someone trying to subscribe to my newsletter who stated that the checkbox within the MailPoet form (2nd section) isn’t showing up.
The field is there to accept my privacy policy. I used a custom field > checkbox to add the mandatory acceptance to my form.
For that subscriber, only this particular checkbox is missing, not the label next to it and not the checkboxes above it to choose the newsletter lists.
It isn’t showing for him both on desktop and mobile phone, even after clearing caches and trying different browsers. Of course, if he tries registering via this form, it puts out an error since this field is mandatory.
On all other MailPoet forms I have used on my website, he can see and use the same checkbox just fine.
Unfortunately, I couldn’t reproduce this issue at all. For me, it is showing everywhere just fine. Nothing changed after I cleared the website cache and comparing my forms also didn’t provide a hint. I even got new subscriptions where this form was used.
Do you have any idea what the issue could be? I am totally clueless. ??
Edit: I have found the issue! It only happens when the page is translated to English! The checkbox gets lost in the translation, unfortunately.
Warm regards,
Naomi
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