Checkbox not showing in the checkout

  • Woocommerce connects fine with Mailchimp and syncs perfectly. But the chechbox is not showing at all in the checkout, so customers cannot sign up to the newsletter. It doesn’t work no matter which hook I select.

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  • Plugin Support khungate

    (@khungate)

    Hi @theogk, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. If you’re logged in as an existing subscriber the checkbox will not show up at checkout. However, for new or guest users, the checkbox should show up as expected.

    If you’re still not seeing the checkbox show up under the circumstances as described, it sounds like there may be a conflict somewhere with a plugin or theme. You may want to download the Health Check & Troubleshooting plugin to see if it can spot something: https://www.ads-software.com/plugins/health-check/.

    Hope that helps, I look forward to hearing back from you.

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