• Resolved trishahdee

    (@trishahdee)


    I don’t know if this is the problem but I am using Multi-Step Checkout Pro for WooCommerce By SilkyPress.

    After installing your plugin I have a checkbox with text on the initial “Billing” page, but on the final checkout page, there is the checkbox but no text. Using the developer tools shows an empty SPAN where the text should be.

    It’s on a development site, password is: oxygen

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @trishahdee thanks for the info here. I’ve just went through the checkout process to the spot you’re referring to, and this seems as if you’ll need to reach out to the developers of the Multi-Step Checkout Pro plugin for help on this one.

    I can see that there’s a checkbox being displayed visually but it’s missing the text from the label. I assume that they’re doing some sort of page scraping to “preview” what was on the billing profile and missing this part.

    This is beyond the scope of our plugin support, but i’m sure they would be glad to fix that for you.

    If you have any issues with our plugin specifically please feel free to reach back out!

    Thread Starter trishahdee

    (@trishahdee)

    Thank you for doing this and getting back to me. This is helpful information I can use to track down a solution. I tried deactivating the Multi-Page plugin but then the faulty checkbox doesn’t show up. I also removed all my WooCommerce function.php and custom.js code because I have used hooks and JS to change some things about the cart. With the Multi-Page plugin active the same problem exists even without my customizations. So, I’m off to check with them about this.

    Thanks again!

    Thread Starter trishahdee

    (@trishahdee)

    FOLLOW-UP & FIX

    I found a fix that works for me. In the MailChimp for WooCommerce settings, there is a place to add a hook to where you want the checkbox to appear. The default location is:

    woocommerce_after_checkout_billing_form

    which is below the billing information. When using the Multi-Step plugin, this is at the bottom of the first page.

    I changed the location of the checkbox to:

    woocommerce_checkout_before_order_review

    so the checkbox is now on the last of the Multi-Step pages, below the billing/shipping review and above the order review. This is where the malfunctioning check box used to be. This works fine for me.

    Here is a reference for the other checkout locations that can be used: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/

    Hope this helps someone!

Viewing 3 replies - 1 through 3 (of 3 total)
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