Checkboxes losing data

  • Hi there

    I’ve set up some checkboxes in a profile form.

    When a user registers and enters data in the checkboxes, they work fine. And when they subsequently view their profile, the entered data is there.

    But when they go to edit the profile (and for example add tick more items in the checkbox list), they checkbox data does not appear.

    Any help would be much appreciated.

    Thanks,

    Glenn

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @glennjarman,

    Do you have caching plugins installed on server side caching active?
    Please try excluding Ultimate member pages from the cache.
    This issue can be also due to some conflicts with your theme or other plugins.
    Try to do a quick conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Thread Starter glennjarman

    (@glennjarman)

    Hi there

    Thanks very much for the reply, and for being quick. This problem is preventing users from using the website, so the speed is much appreciated.

    The only plugins installed are Redirection, Ultimate Member and the Ultimate Member extension for Terms & Conditions. No other plugins are installed.

    I’ve done the conflict test, and the problem still remains (I changed the theme to 2015, and deactivated the Redirection and Terms & Conditions extension).

    I’ve also done some more testing, and I think I can be more specific about the problem. The problem is with checkboxes I’ve created (i.e. custom fields in the user meta table).

    When I select only one of the options, there is no problem. The problem happens when I select more than one option, specifically:

    – I edit the profile and select more than one option in the list of options presented in the checkbox.
    – I save the changes
    – when I view the profile all selected options are shown
    – when I then edit the profile (again), the selected options have gone.

    And this is the interesting bit: this only happens when the checkbox has a conditional rule that states that it should only appear if the previous checkbox is flagged as ‘Yes’. When I take away this conditional rule, the problem disappears.

    Thanks,

    Glenn

    Thread Starter glennjarman

    (@glennjarman)

    Hi there

    Just a quick request to get a response to my response above. This looks to me to be a bug in the plugin, and until I know more I’m really stuck.

    I have people wanting to sign-up, but I’m turning them away because of the problems with saving their data.

    Thanks,
    Glenn

    Thread Starter glennjarman

    (@glennjarman)

    As a experience in how Ultimate Member is supported, this is really disappointing.

    The initial reply was basically a ‘try switching it on and off again’ message – which is fair enough to eliminate the obvious reasons, but I’ve heard nothing more since.

    It feels very much like Support send out a quick catch-all response, and if that doesn’t work then you’re on your own.

    There’s many plugins that perform similar functions and I’ll now be looking for an alternative.

Viewing 4 replies - 1 through 4 (of 4 total)
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