• Resolved erad67

    (@erad67)


    Hello,

    Since you set my last post to “solved” when it wasn’t and have ignored me asking a questing in the prior thread, I’ll make a new one.

    #1) The plug-in worked for years with Host Gator as my host, so unless you changed something, they aren’t the problem. Did you change something?

    #2) I just discovered that the plug-in WILL work if I use the Chrome Browser instead of Firefox, but the file size is now nearly 4 times bigger than it used to be, which seems odd since I added nothing and removed several plug-ins. Maybe the updated version of WP is much larger than before.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Yani

    (@yaniiliev)

    Unfortunately, HostGator is an unsupported hosting provider and the plugin is not going to work :/
    Here is a complete list of unsupported hosting providers.

    If you would like to use the plugin, try using a hosting that is not on the unsupported list.
    If you would like to stay with this provider, it is better to look for an alternative plugin.

    • This reply was modified 5 years, 5 months ago by Yani. Reason: clarify
    Thread Starter erad67

    (@erad67)

    You clearly did NOT read what I wrote.

    The problem was NOT my host provider. It’s my browser. It works fine if I use Chrome, but fails when I use Firefox.

    Btw, the issue with the site size being significantly larger was due to a file left by a hacker and had nothing to do with the plug-in.

    • This reply was modified 5 years, 5 months ago by erad67.
    • This reply was modified 5 years, 5 months ago by erad67.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Checking extensions compatibility II’ is closed to new replies.