Checkout Button disappearing

Hi there,

Thanks for reaching out.

I need to learn a bit more about your site setup to help you further here. Could you share a copy of your site’s System Status Report with us?

You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit). Once you have the System Status Report file, please attach it to your reply.

Best regards,

WordPress Environment

WordPress address (URL): https://www.ecoprotec.co.uk
Site address (URL): https://www.ecoprotec.co.uk
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.20
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.3.39-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.2
WC Database Prefix: 79_
Total Database Size: 68.97MB
Database Data Size: 63.01MB
Database Index Size: 5.96MB
79_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
79_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
79_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
79_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
79_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_woocommerce_shipping_zone_locations: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
79_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
79_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
79_aws_cache: Data: 1.27MB + Index: 0.00MB + Engine MyISAM
79_aws_index: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
79_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_comments: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
79_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
79_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_iconic_woothumbs_cache: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
79_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_litespeed_url: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
79_litespeed_url_file: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
79_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
79_mailpoet_scheduled_tasks: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
79_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
79_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
79_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_options: Data: 6.27MB + Index: 0.22MB + Engine InnoDB
79_postmeta: Data: 4.48MB + Index: 1.89MB + Engine InnoDB
79_posts: Data: 43.44MB + Index: 0.39MB + Engine InnoDB
79_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
79_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
79_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
79_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
79_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
79_usermeta: Data: 0.27MB + Index: 0.13MB + Engine InnoDB
79_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
79_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
79_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
79_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
79_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
79_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
79_yoast_indexable: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
79_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
79_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
79_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
79_yoast_seo_links: Data: 0.28MB + Index: 0.16MB + Engine InnoDB

Post Type Counts

attachment: 426
custom_css: 1
elementor_library: 1
et_body_layout: 6
et_header_layout: 3
et_pb_layout: 30
et_template: 22
et_theme_builder: 1
mailpoet_page: 1
nav_menu_item: 78
oembed_cache: 7
page: 17
post: 54
product: 35
product_variation: 32
revision: 1323
shop_order: 117
shop_order_refund: 5
wp_global_styles: 2

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (16)

Advanced Woo Search: by ILLID – 2.82
Better Search Replace: by WP Engine – 1.4.2
Code Snippets: by Code Snippets Pro – 3.4.2
WooThumbs for WooCommerce by Iconic: by Iconic – 5.2.3
LiteSpeed Cache: by LiteSpeed Technologies – 5.5
Max Mega Menu: by megamenu.com – 3.2.2
User Role Editor: by Vladimir Garagulya – 4.63.3
Cart All In One For WooCommerce: by VillaTheme – 1.1.12
Woo Discount Rules PRO 2.0: by Flycart – 2.6.0
Woo Discount Rules: by Flycart – 2.6.0
WooCommerce Payments: by Automattic – 6.1.1
WooCommerce PayPal Payments: by WooCommerce – 2.1.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.5
WooCommerce: by Automattic – 7.8.2
Yoast SEO: by Team Yoast – 20.10
Smush: by WPMU DEV – 3.13.2

Inactive Plugins (1)

WooThumbs for WooCommerce by Iconic: by Iconic – 5.2.2

Settings

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #49 - /shop/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #52 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Divi
Version: 4.21.1
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: –

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-05 17:56:50 +01:00
Options: ?
Notes: 143
Onboarding: completed

WooCommerce Payments

Version: 6.1.1
Connected to WPCOM: No
Blog ID: -
Account ID: -

Action Scheduler

Complete: 94
Oldest: 2023-06-05 04:13:21 +0100
Newest: 2023-07-05 07:39:27 +0100

Failed: 11
Oldest: 2023-02-16 17:29:20 +0000
Newest: 2023-06-13 16:28:41 +0100

Pending: 1
Oldest: 2023-07-06 07:39:27 +0100
Newest: 2023-07-06 07:39:27 +0100

Status report information

Generated at: 2023-07-05 16:35:19 +01:00
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Hi @ac4designs

Thanks for sharing the requested information above.

Checking your site’s checkout page, I can verify the issue here. At first, I can see the Paypal button as you can see below:

Then, when I aborted the checkout process and go back to it again, the button is now gone, same with the input fields for Debit & Credit cards

Can you please try to disable the LiteSpeed Cache: by LiteSpeed Technologies – 5.5 plugin, repeat the checkout process and see if this works?

Otherwise, it looks like a third-party plugin or your theme might be causing the conflict here.

For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Let us know how it goes!