Checkout button goes to home page

You’re right that the usual cause is that these settings are misconfigured under WooCommerce > Settings > Advanced > Page Setup:

https://d.pr/i/yEF5bA/yPPrE4mP7v

To be clear, yours are set exactly as mine in the screenshot above?

If so, try going right to the Checkout page itself under the Pages menu in WordPress. What’s on that page? Anything?

Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Finally, I see that your site is behind CloudFlare (a CDN and DDoS protection service), which may be contributing to this issue. Can you please try pausing CloudFlare as described here?

https://support.cloudflare.com/hc/en-us/articles/203118044#h_8654c523-e31e-4f40-a3c7-0674336a2753

After you’ve paused it, try again to see if the issue persists.

Let us know, thanks! ??

Hi Adam,

Thanks for your fast response!

The Checkout page has the following on it: [woocommerce_checkout]

I paused Cloudflare but this did not resolve the issue (I have now unpaused it)

Here’s the status report:

### WordPress Environment ###

WordPress address (URL): https://www.neilorourkephotography.com
Site address (URL): https://www.neilorourkephotography.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.1
WC Database Prefix: djr_
Total Database Size: 13.48MB
Database Data Size: 7.88MB
Database Index Size: 5.60MB
djr_woocommerce_sessions: Data: 0.44MB + Index: 0.02MB + Engine InnoDB
djr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
djr_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
djr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
djr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
djr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
djr_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_aws_index: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
djr_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
djr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_options: Data: 1.41MB + Index: 0.08MB + Engine InnoDB
djr_postmeta: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
djr_posts: Data: 1.52MB + Index: 0.47MB + Engine InnoDB
djr_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_redirection_items: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
djr_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
djr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_usermeta: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
djr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
djr_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_wc_product_meta_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
djr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
djr_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
djr_yoast_indexable: Data: 0.23MB + Index: 0.06MB + Engine MyISAM
djr_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
djr_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
djr_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
djr_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 8
acf-field-group: 2
attachment: 255
custom_css: 1
flamingo_contact: 486
flamingo_inbound: 413
modula-gallery: 1
oembed_cache: 4
page: 21
post: 2
product: 54
product_variation: 418
revision: 85
shop_order: 6
shop_order_refund: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Advanced Woo Search: by ILLID – 2.13 – Installed version not tested with active version of WooCommerce 4.6.1
All-in-One WP Migration Unlimited Extension: by ServMask – 2.37
All-in-One WP Migration: by ServMask – 7.28
Check Email: by MachoThemes – 0.6.2
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.2.2
GDPR Cookie Consent: by WebToffee – 1.9.1
Crop Thumbnails: by Volkmar Kantor – 1.2.6
Display PHP Version: by David Gwyer – 1.5
Enable Media Replace: by ShortPixel – 3.4.2
Flamingo: by Takayuki Miyoshi – 2.2
Modula: by MachoThemes – 2.3.7
Modula PRO: by Macho Themes – 2.3.3
Native Lazyload: by Google – 1.0.2
Redirection: by John Godley – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
What The File: by Never5 – 1.5.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.1
WooCommerce: by Automattic – 4.6.1
Yoast SEO: by Team Yoast – 15.1.1

### Inactive Plugins (1) ###

WP Super Cache: by Automattic – 1.7.1

### Must Use Plugins (2) ###

installatron_hide_status_test.php: by –
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #51 – /photo-prints/
Cart: #52 – /cart/
Checkout: #53 – /checkout/
My account: #54 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name:
Version: (update to version 0 is available)
Author URL:
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Not declared

### Templates ###

Overrides: neilorourke-photography/woocommerce/single-product.php

### Action Scheduler ###

Complete: 14
Oldest: 2020-09-23 13:48:55 +0000
Newest: 2020-10-22 16:46:13 +0000

`

Redirection: by John Godley – 4.8

This is suspicious. ?? If you go to Tools > Redirection in your WordPress dashboard, what’s listed there? Should look something like so:

https://d.pr/i/dQ83GI/FJX8i8PRXe

Try disabling all your redirections, purging your cache, purging Cloudflare’s cache, and then testing again.

Hi,

I have deleted all the redirections (no longer needed) and purged the Cloudflare Cache but still cannot get to Checkout page.

Not sure if this is related but the following message appears at the bottom of the product pages:

Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/neilorourkephotography.com/public_html/wp-content/plugins/wordpress-seo/src/integrations/front-end/force-rewrite-title.php:106) in /home/customer/www/neilorourkephotography.com/public_html/index.php on line 19

Hi there,

Not sure if this is related but the following message appears at the bottom of the product pages:
Warning: Cannot modify header information – headers already sent by (output started at /home/customer/www/neilorourkephotography.com/public_html/wp-content/plugins/wordpress-seo/src/integrations/front-end/force-rewrite-title.php:106) in

That is certainly suspicious. I see it’s coming from your SEO plugin, which could also be changing permalinks and other things. If you temporarily disable that WordPress SEO plugin, do you still see the issue when trying to visit your Checkout page?

Also, when visiting the Checkout page, I see in the browser dev tools Network tab that the response is an http 302 temporary redirect.

Link to image: https://d.pr/i/LI7fLp

It might be worth reaching out to the hosting support one more time to see if there might be some rules set in your .htaccess file.

Hi,

Thanks for taking the time to look into this.

I disabled the Yeost plugin without effect.

the .htaccess file does not contain any 302 redirects

Is there something else that could be causing this?

Neil

I suspect this is an issue with the set up with the server rather than my website.

I created a copy and uploaded it a new temporary domain

The issue dissapears on the tempohray domain – https://neilo7.sg-host.com/

https://neilo7.sg-host.com/checkout
https://www.neilorourkephotography.com/checkout/

Server support still say this is a site issue though.

I would really like to get some feedback on whether I need to push back on Support on this.

Thanks

neil

Hi there Neil,

Thanks for doing that testing with the clone of the site.

Taking another look at your site just now, I was able to add a product to Cart, view the Cart, and then Proceed to Checkout as expected.

So, it looks like you managed to get this worked out!! Nice job!

If you were still having any issues, please let us know.

Hi,

Server support claimed there was no issue on their end, so in stead of going down a rabbit hole with them, I simply repointed the live domain to the clone!

Thanks for taking the time to help me find a solution ??

Neil

Hi there Neil,

Right on, glad to hear you were able to find a solution! : )

I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

Have a wonderful day!