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Henry Douglas
(@henrydouglas)

4 years, 4 months ago

When I click the “Checkout” button on the Checkout page, nothing happens. The purchase simply does not advance. Only when I disable your plugin will the purchase button work again.

In my store there are some products that can be budgeted and another that can be purchased.

Can you help me resolve this conflict caused by your plugin?

NOTE: I already changed the theme and it didn’t work. I don’t have a performance plugin installed.

follow the store link: https://novojapao.com.br/

The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Author Neah Plugins
(@gplsaver)

4 years, 4 months ago

I can’t tell what is going on. I am assuming you are using the free version only. Please share your settings (general tab) for the plugin. Also it looks like you are redirecting the cart to the quote request page. That is not a good idea.

Thread Starter Henry Douglas
(@henrydouglas)

4 years, 4 months ago

I am using the free version. Will this be the problem?

Plugin Author Neah Plugins
(@gplsaver)

4 years, 4 months ago

using the free is not a problem.

As I said:
Please share your settings (general tab) for the plugin.

Also it looks like you are redirecting the cart to the quote request page. Are you redirecting your cart to the quote request page?

Plugin Author Neah Plugins
(@gplsaver)

4 years, 4 months ago

Also share the setting for the url of the quote request page. third tab in the settings.

Thread Starter Henry Douglas
(@henrydouglas)

4 years, 4 months ago

General Tab configuration link: https://imgur.com/QJDwBuD

Configuration of the URl of the quote page: https://imgur.com/7KFvJNR

I was redirecting the cart to the quote page. I disabled this redirect and the problem persists ??

Plugin Author Neah Plugins
(@gplsaver)

4 years, 4 months ago

Can you find out where your php error log is and share it here?

Thread Starter Henry Douglas
(@henrydouglas)

4 years, 4 months ago

Follow the link: https://novojapao.com.br/error_log.txt

Thank you for the patience.

Plugin Author Neah Plugins
(@gplsaver)

4 years, 4 months ago

There is nothing in the error file. There must be a javascript error. The problem is that it is credit card and can’t be tested without putting a real number. Are you using Stripe?
Do you have a test site?

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Checkout button issue’ is closed to new replies.