Checkout Country dropdown not dropping down

  • Resolved wimorrison

    (@wimorrison)


    1 year ago

    I am trying to sort out a website that I have ‘inherited’, though I know very little about Worpress, and even less about Woocommerce – though I am learning fast!

    I have an issue with the checkout page which shows the Country in a dropdown (shown below) however despite the page showing that the box is a link the box does not display the dropdown list of countries.

    The settings in WooCommerce appear to be set here in the Checkout Form

    with the detail in the Class saying

    form-row-wide,address-field,update_totals_on_change

    can anyone tell me how to either make this dropdown work as a dropdown please?

    Many Thanks

    • This topic was modified 1 year ago by wimorrison.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter wimorrison

    (@wimorrison)

    I have tried creating a new dropdown box (“Select” type) where I defined the countries that we will ship to however this also failed to drop down and all a selection from the defined entries.

    This is how I defined the field

    Thread Starter wimorrison

    (@wimorrison)

    I have deleted the country field and re-insterted it with and without the Class being defined and the drop down still doesn’t work. I have even tried resetting the checkout page to default in Checkout Field Editor for WooCommerce yet nothing allows this dropdown box to drop down.

    I even deleted Checkout Field Editor for WooCommerce therefore I was using the default WooCommerce checkout page, yet the dropdown still will not drop down.

    Anyone got any suggestions that I could try to make this work again?

    Thanks

    Saif

    (@babylon1999)

    Hello @wimorrison,

    Thank you for reaching out!

    I have an issue with the checkout page which shows the Country in a dropdown (shown below) however despite the page showing that the box is a link the box does not display the dropdown list of countries.

    Your site seems to be behind a login page, so I’m not able to see what you’re describing. One possibility that comes to mind is whether you’ve restricted the countries you sell to, possibly limiting it to the UK only.

    You can check and adjust this setting in WooCommerce → Settings → General.


    Link to image: https://d.pr/i/50jt6J

    If that’s the case, simply switch to selling to all countries and the country field will work as expected as expected. The same applies to the shipping field if you’re specifically shipping to certain countries. :?)

    To learn more about WooCommerce settings, please check: https://woo.com/document/configuring-woocommerce-settings/

    Let us know if you have any other questions.

    Thread Starter wimorrison

    (@wimorrison)

    Thanks, the issue has been resolved. It was another plug-in to create a responsive menu that was causing the issue

    Hi @wimorrison,

    Thanks, the issue has been resolved. It was another plug-in to create a responsive menu that was causing the issue

    Thank you for getting back to us and I’m glad to hear that you were able to resolve the issue. It’s not uncommon for plugin conflicts to cause unexpected behavior on a site, so it’s always a good idea to check for that when troubleshooting.

    I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

    Hope you have a fantastic day!

Viewing 5 replies - 1 through 5 (of 5 total)
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