checkout default state?

  • Resolved bair004

    (@bair004)


    3 years, 10 months ago

    Hi, a customer informed me that upon checkout they are seeing “Shiphing to TX” as can be seen in this screenshot they sent me https://snipboard.io/nXFjWw.jpg but the customer does not live in Texas so they were afraid to buy because of this error

    The page I need help with: [log in to see the link]

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  • Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @bair004,

    That looks like either caching or account settings in the customer’s browser to me.

    I took a look at the site and no location was selected for me at checkout (on desktop or mobile: https://d.pr/i/jCtP1R) and I’m actually based in Texas, funny enough, and I didn’t see “TX” normally or via incognito/private browsers.

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @bair004,

    Since we haven’t heard back in a while, I’m going to close this thread. However, if the above info doesn’t help determine the cause of this behavior, feel free to create a new post and we can take another look at it. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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