Checkout error

Hello @nicw

I’ll be running some tests later on today, i don’t believe it’s a compatibility problem, since the checkout does work with all supported brands and I’ve been using this same theme and plugins for a while without problem.

As i said in a previous message, I believe it’s a usability problem, since the card form allows for an unsupported brand to be typed in, but returns no error, for it’s passing valid card data to validation (number + cvc + expirantion) to Stripe.

I’ll look further into this matter and will post my findings soon.

Regarding the lack of an error: if there is an error generated, it will be added to the checkout, unless there is a conflict with an existing plugin, or possibly the theme. To test whether this is the case, you should try disabling all plugins except WooCommerce and Stripe, and test checkout while using the Storefront Theme.

I fear all tests will work regardless and won’t trigger this same problem with test data. I’m hoping for a customer to try an unsupported card again and ask for support for me to check his console for JS erros too.

Anyway I’ll post my test logs later. Thanks for your help.

Hi @3xweb

> I’ll look further into this matter and will post my findings soon.

Thanks – that would be great. We’re always looking for ways to improve, and logs from an edge case such as yoours are allways welcome (be careful to remove Personally Identifiable Information, as Stripe logs can be quite verbose).

If you feel it would be better not to post such logs on an open forum, please feel free to contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Hi @3xweb

I wanted to drop back in here as well to let you know that after speaking with the team at Stripe.com, they have confirmed that the error presented would be Your card is not supported – the error code would be 402.

One way to test this would be to pick a card/merchant country combination that is not supported. e.g.
Singapore based merchant trying to use a Diner’s Club card. I just tested this scenario and it results in a 402 - Your card is not supported.
For reference, I used the Diners card: 3056930009020004 and tried to process a USD and SGD charge on a SG-based merchant account.
The list of supported card brands can be found here: https://stripe.com/docs/payments/cards/supported-card-brands

So yes, using a combination that isn’t supported in Test Mode would generated the same error.

If you see error messages using a test card in test mode, then this would mean Live Mode would return the same errors. If you are not seeing the standard errors, as Nic mentioned, this points to a conflict test.

Thanks,

Hi, @3xweb! We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue.

I’m still testing ??