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Resolved

(@19dario87)

Hi, when I try to make the payment the system freezes and the error appears: “Something went wrong. Please try again or choose another payment source.” If I inspect the code I find error 500 on:? Wc-ajax = ppc-create-order


### WordPress Environment ###

WordPress address (URL): https://carlab37.sg-host.com
Site address (URL): https://carlab37.sg-host.com
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: sst_
Dimensione totale database: 14.65MB
Dimensione dati database: 12.14MB
Dimensione indice database: 2.51MB
sst_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
sst_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
sst_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_actionscheduler_actions: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
sst_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_actionscheduler_logs: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_comments: Dati: 0.05MB + indice: 0.09MB + motore InnoDB
sst_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_options: Dati: 3.45MB + indice: 0.08MB + motore InnoDB
sst_postmeta: Dati: 2.52MB + indice: 0.81MB + motore InnoDB
sst_posts: Dati: 1.50MB + indice: 0.14MB + motore InnoDB
sst_revslider_css: Dati: 0.13MB + indice: 0.02MB + motore InnoDB
sst_revslider_css_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_revslider_sliders: Dati: 0.16MB + indice: 0.02MB + motore InnoDB
sst_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_revslider_slides: Dati: 3.06MB + indice: 0.02MB + motore InnoDB
sst_revslider_slides_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_revslider_static_slides: Dati: 0.08MB + indice: 0.02MB + motore InnoDB
sst_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_sgs_log_events: Dati: 0.14MB + indice: 0.00MB + motore InnoDB
sst_sgs_log_visitors: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_term_relationships: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
sst_wc_admin_notes: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
sst_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
sst_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
sst_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
sst_wc_product_attributes_lookup: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_wc_product_download_directories: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_wc_product_meta_lookup: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
sst_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
sst_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
sst_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB

### Post Type Counts ###

attachment: 301
course: 41
forum: 3
instructor: 14
lesson: 12
nav_menu_item: 127
page: 73
post: 19
product: 15
question: 10
quiz: 3
revision: 1
shop_order: 7
testimonials: 15
topic: 23
tribe_events: 27
tribe_organizer: 2
tribe_venue: 1
wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?
					Il tuo negozio non utilizza HTTPS. Scopri di più su HTTPS e certificati SSL .
Hide errors from visitors: ?

### Active Plugins (19) ###

Academist Checkout: by Elated Themes – 1.1.1
Academist Core: by Elated Themes – 1.3.2
Academist Instagram Feed: by Elated Themes – 2.0.2
Academist LMS: by Elated Themes – 1.2.3
Academist Membership: by Elated Themes – 1.1.4
Academist Twitter Feed: by Elated Themes – 1.0.2
bbPress: by Hanno contribuito a bbPress – 2.6.9
Contact Form 7: by Takayuki Miyoshi – 5.6
Envato Market: by Envato – 2.0.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
Slider Revolution: by ThemePunch – 6.5.6
SiteGround Optimizer: by SiteGround – 7.1.5
SiteGround Security: by SiteGround – 1.2.9
Smart PayPal Checkout For WooCommerce: by mbjtech – 3.0.7
The Events Calendar: by The Events Calendar – 5.16.1.1
WooCommerce Payments: by Automattic – 4.3.0
WooCommerce PayPal Payments: by WooCommerce – 1.8.1
WooCommerce: by Automattic – 6.6.1
SiteGround Central: by SiteGround – 2.0.7

### Inactive Plugins (1) ###

PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #9 - /negozio/
Carrello: #10 - /carrello/
Pagamento: #11 - /pagamento/
Il mio account: #12 - /mio-account/
Termini e condizioni: ? La pagina non è impostata

### Theme ###

Name: Academist
Version: 1.10
Author URL: https://themeforest.net/user/elated-themes
Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child

WooCommerce Support: ?

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: academist/woocommerce/content-product.php
academist/woocommerce/global/quantity-input.php
academist/woocommerce/product-searchform.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://carlab37.sg-host.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: Stati Uniti (US) — New York

### Payment Gateway Support ###

PayPal: refunds

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: ?
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-02 17:06:12 +00:00
Options: ?
Notes: 40
Onboarding: skipped

### WooCommerce Payments ###

Version: 4.3.0
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Completato: 16
Oldest: 2022-07-01 17:23:22 +0000
Newest: 2022-07-01 21:13:00 +0000

In attesa: 1
Oldest: 2022-07-02 17:06:21 +0000
Newest: 2022-07-02 17:06:21 +0000

### Status report information ###

Generated at: 2022-07-01 22:10:48 +00:00

Thanks

Viewing 1 replies (of 1 total)

Mashi
(@shaonback2)

2 years, 5 months ago

Hello @19dario87!

when I try to make the payment the system freezes and the error appears: “Something went wrong. Please try again or choose another payment source.” If I inspect the code I find error 500 on:? Wc-ajax = ppc-create-order

This is likely caused by a conflict with your theme or with another plugin.

The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved.

To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, check the issue after activating each, until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—–—

Tools to help you troubleshoot:

Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

Viewing 1 replies (of 1 total)

The topic ‘checkout error’ is closed to new replies.