Checkout error: failed to parse time string (24) at position 0 (2: unexpected ch

  • Resolved ilovetacos

    (@fschall)


    9 months, 1 week ago

    Hi there,

    I’m not sure if anyone can help with this. A customer reached out and share that this WooCommerce error message appears when trying to process an order at the checkout stage.

    Woo Support’s auto reply was to review the “date format” option under the WooCommerce > Settings > General Tab to ensure the date format selected is in a valid format but there is no date format option there. Not sure if this date format option lives somewhere else. The only place where we were able to find a Date format was at WordPress > Settings > General tab. It was at F j, Y that was then changed to the suggested format Y-m-d. The assumption is that Woo now uses WordPress date format setting to change this? Nevertheless, this update did not work after testing a couple of purchases. The error message still displays and orders aren’t processed.

    Any help would be great. The build is on Elementor.

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ilovetacos

    (@fschall)

    Update: We discovered that WooCommerce Anti Fraud was causing the issue. After disabling the plugin, orders started going through. We’ll be submitting a new ticket to Woo.

    Hey, @fschall!

    I’m glad you were able to find the issue. Since WooCommerce Anti-Fraud is a premium extension, submitting a ticket is the best way to get help for it ??

    Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    @fschall did you ever get this error resolved? The WooCommerce Anti Fraud?is indeed causing this issue as I just had to disable mine after updating it.

    What was the fix it you ended up fixing it?

    Thank you

    Hey, @itspaul!

    If you are having issues with WooCommerce Anti-Fraud, to ensure that we can assist you further, could you please create a new ticket on our support page? This will allow our team to review your specific issue and provide you with the best possible solution. You can do this by going to WooCommerce.com > MY profile > Support

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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