Checkout Error! – Something went wrong

Hi @lordfrank,

Thank you for reaching out to us. I hope you’re doing well.

We’ve released a new version with a fix for that issue, this past week. The version with the fix is 5.2.1.

Are you running that version? Or the previous one?

Best,
Juan.

Hi @juanfra ,
Hope you’re well too.
We are running version 5.2.1. and The Events Calender version 5.11.0
Theme: Evolve Plus, Version: 3.0.2 (latest)
We tested also other themes like twenty twenty, but the result is all the same.

Best,
Frank

Hi @lordfrank,

Thanks for the follow-up!

I’ve been checking your site and I can see that the assets for the checkout page are not being loaded. There are no styles and the JavaScript is also not there.

Have you tested for conflicts with other plugins? If you’re a license holder of any of our add-ons, feel free to create a support ticket at https://theeventscalendar.com/support/

Best,
Juan.

Hi @juanfra,
do you think that it would make sense to
install the plugin again?

Best
Frank

Hi @lordfrank,

Thanks for the prompt response.

That can be a good attempt, I’d do it with the latest ET version.

Although, I guess that the best way to find out the source of the problem could be deactivating plugin by plugin and see which one is causing the problem. Normally there are some optimization/minification plugins that can cause these types of issues.

Best,
Juan.

Hi @juanfra ,
we’ll try!
We don’t use otimization or minification tools.

Have a nice day
Frank

Thanks! please let me know how it goes.

Have a fantastic day,
Juan.

I’m having this same problem. Three huge black dots stacked in a column, with the same error message. I’m using 5.3.4.1

@cresor
Only solution for us was to change to another plugin.
We couldn’t get it working with this one.
I regret, that I can’t tell you which plugin we took, because it’s been a colleges Ticket-Shop which is closed down by now…