checkout errors payment failes.. field is either too long or too short

  • Resolved dsawyers

    (@dsawyers)


    2 months, 2 weeks ago

    We switched to this plugin because it supports Payflow Pro and HPOS but a number of customers are getting an error at checkout.

    I keep getting an error when I attempt to order the evaluation.
    /purchase_units/@reference_id== wc_ord er_hsOXIdqVVvf47’/items/0/name The
    value of a field is either too short or too long.

    We’re going to see if we can shorten the product name as mentioned in another support thread, but is there any way in the next update that you can truncate the data to the allowed length to avoid this? We though we had tested the plugin thoroughly before updating the live site, but a new product was added that has too long a name.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author easypayment

    (@easypayment)

    @dsawyers

    Thank you for bringing this to our attention.

    In the next version of the plugin, we will add functionality to automatically truncate the product name and any other relevant fields to ensure they adhere to the API length requirements. This should prevent errors like the one you encountered, even when adding products with longer names.

    The next version will be available next week for sure. We appreciate your patience and understanding as we finalize the update. Please feel free to reach out if you have any further questions or feedback.

    If you’re happy with the upcoming updates, we would really appreciate it if you could leave us a review. Your feedback helps us improve and serve you better!

    • This reply was modified 2 months, 2 weeks ago by easypayment.
    Plugin Author easypayment

    (@easypayment)

    @dsawyers

    I am pleased to announce that the issue affecting the plugin has been successfully resolved, and an updated version is now available. I recommend that you update to the latest version at your earliest convenience. Should you experience any challenges or have questions, please feel free to reach out; I am here to assist you.

    Furthermore, if you have found the plugin to be beneficial, I would greatly appreciate it if you could take a moment to leave a review. Your feedback is invaluable, as it not only helps enhance the plugin but also guides other users in their decision-making process. Thank you for your continued support.

    Thread Starter dsawyers

    (@dsawyers)

    We updated our staging site and tested it with version 9.0 and still get the error. We have a variable product (and the variation names are long), not sure if that makes a difference.

    /purchase_units/@reference_id==’wc_order_hxWwC1c8Zj3rK’/items/0/name The value of a field is either too short or too long.

    • This reply was modified 2 months ago by dsawyers.
    Plugin Author easypayment

    (@easypayment)

    @dsawyers

    I have fixed the issue and deployed the new version.

    Thread Starter dsawyers

    (@dsawyers)

    Thank you, we updated the test site to 9.0.1 and we successfully processed a PayPal and PayPal Credit Card Payments checkout.

    Plugin Author easypayment

    (@easypayment)

    @dsawyers

    Thank you for the update! I’m glad to hear that the PayPal and PayPal Credit Card payments were successfully processed after the update to 9.0.1. We appreciate your efforts in testing and confirming the integration. If you’re satisfied with the experience, we would be grateful if you could leave us a review. It helps us improve and support others in the community. You can leave your review here: Review Link. Thank you again for your support!

Viewing 6 replies - 1 through 6 (of 6 total)
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