Checkout Field not showing checkbox

  • Resolved kbxian

    (@kbxian)


    5 years, 4 months ago

    Hi, I installed the Mailchimp for Woocommerce plugin and setup the checkbox for Checkout form but it’s not appearing and also doesn’t produce any error log. I was using this hook woocommerce_checkout_before_terms_and_conditions
    but it wasn’t even working with the default hook

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi there, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. If you’re logged in as an existing subscriber the checkbox will not show up at checkout. However, for new or guest users, the checkbox should show up as expected.

    If you’re still not seeing the checkbox show up under the circumstances as described, it sounds like there may be a conflict somewhere with a plugin or theme. You may want to download the Health Check & Troubleshooting plugin to see if it can spot something: https://www.ads-software.com/plugins/health-check/.

    Hope that helps, I look forward to hearing back from you.

    Plugin Support khungate

    (@khungate)

    Hi @kbxian, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest version and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)
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