Checkout issues on Apple devices

  • Users of iPhones and iPads are experiencing a blank screen why they proceed to cart and/ or checkout. The screen will then not load any further information. I have tested the page with the following iPhones – 11 Pro Max, XS and SE

    This problems does not appear to happen on android phones.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Same issue over here

    Could you fix it?

    Thread Starter heatherzp

    (@heatherzp)

    No, I can not fix it. It only appears on Apple devices and I have an android. The page is blank without an error code.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’ve just had a look at your site through an Apple device but wasn’t able to replicate the same thing. On my side, the checkout page shows up as follows:


    Link to image: https://d.pr/i/kuUcNf

    With that said, do you have Stripe active on that site with payment request buttons? Are you still seeing the same thing after temporarily disabling either the payment gateway as a whole or just the payment request buttons?

    Thread Starter heatherzp

    (@heatherzp)

    Hi

    We are still experiencing the blank screen for cart and checkout with iDevices. To date I have checked the following devices, iphone 7 and iphone XS Max – both of which are updated. I have checked on Browser Stack and Developer Tools, but can not see the error on the following iphone versions – XS, 11 Pro Max, SE, 6, 7, and 8. I have not experienced this issue with my android or my son’s android. I have also borrowed an old iPad which does not exhibit this issue.

    The Woocommerce Stripe and PayPal plugins were also poorly rated, so I have replaced them with higher rated and better supported development plugins. The issue still occurs when the gateway plugins are disabled.

    https://webmail.redbrickit.co.uk/?_task=mail&_action=get&_mbox=INBOX&_uid=1871&_token=p0yLFBd9PvAcxGHBmZ5sh3Lv1rz4Qexd&_part=2&_embed=1&_mimeclass=image&_thumb=1

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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