Checkout not working!!

  • Resolved abrahamwp

    (@abrahamwp)


    4 years, 2 months ago

    The Checkout page not working properly, an error is displayed but no message.

    Error logs:

    #0 .../wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
#1 .../wp-content/plugins/woocommerce/includes/wc-core-functions.php(364): wc_get_template('emails/customer...', Array, '', '')
#2 .../wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-new-account.php(133): wc_get_template_html('emails/customer...', Array)
#3 .../wp-content/plugins/woocommerce/includes/emails/class-wc-email.php(541): WC_Email_Customer_New_Account->get_content_html()
#4 .../wp-content/plugins/woocommerce/includes/emails/class-wc-email-customer-new-account.php(110): WC_Email->get_content( in .../wp-content/themes/hello-elementor/woocommerce/emails/customer-new-account.php on line 24
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there

    It looks like that error is being caused when it tries to load the template file to send an email for a new customer when they are checking out and creating an account. It is coming from a template file override in your “Hello Elementor” theme:
    /themes/hello-elementor/woocommerce/emails/customer-new-account.php

    If you temporarily switch back to the default Storefront theme, do you see the same issue when trying to check out?

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 2 replies - 1 through 2 (of 2 total)
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