Checkout not working

  • Resolved simschr

    (@simschr)


    1 month, 1 week ago

    When choosing Sumup as payment option the button is just spinning, but nothing happens. No error message or error log. I’ve tested both the popup and the embedded payment version.

    Our Sumup Account should be connected correctly, since we used the simple integration option. And have used Sumup on another plattform before.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author sumup

    (@sumup)

    Dear Merchant,

    We are sorry to hear you are facing an issue with our plugin.

    In order to get the required assistance, please kindly get in touch with our dedicated support team through [email protected] or by contacting us through our developer contact form with the e-mail address registered in your SumUp account.

    We thank you for your cooperation.

    SumUp Support.

    Thread Starter simschr

    (@simschr)

    Thank you! I will get in touch with your support team

    Thread Starter simschr

    (@simschr)

    Unfortunately, the plugin is still incompatible with the new WooCommerce checkout blocks, and I haven’t received a response from your support team for over a week. When the SumUp plugin is activated, the checkout page displays the following error message in Gutenberg:

    Your website does not support the “Checkout” block. You can try to install this block, convert it into a custom HTML block, or remove it entirely.

Viewing 3 replies - 1 through 3 (of 3 total)
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