Checkout not working – Scrolling

Hi @crestanads ??

Thanks for getting in touch with us!

In order for us to get a better idea of your site setup and advise you further, Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks!

Hi there @joashrajin , thanks for your answer. Sorry about the lack of info, it’s been so tiring looking for a solution, close to the holydays season…..

Here is the system status:

### WordPress Environment ###

WordPress address (URL): https://radiancelondon.co.uk
Site address (URL): https://radiancelondon.co.uk
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wpv2_
Total Database Size: 37.30MB
Database Data Size: 34.52MB
Database Index Size: 2.78MB
wpv2_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wpv2_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpv2_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wpv2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpv2_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wpv2_et_social_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_eum_logs: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wpv2_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_hustle_modules_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_hustle_tracking: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_options: Data: 2.20MB + Index: 0.09MB + Engine InnoDB
wpv2_postmeta: Data: 3.52MB + Index: 0.33MB + Engine InnoDB
wpv2_posts: Data: 17.52MB + Index: 0.22MB + Engine InnoDB
wpv2_sgpb_subscribers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_sgpb_subscription_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpv2_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpv2_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpv2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpv2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_wfconfig: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
wpv2_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpv2_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpv2_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpv2_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wflogins: Data: 0.38MB + Index: 0.11MB + Engine InnoDB
wpv2_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpv2_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wfnotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpv2_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpv2_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpv2_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wpv2_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpv2_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_mi-lite: 1
attachment: 427
bne_flyout: 1
customize_changeset: 1
custom_css: 2
et_pb_layout: 8
gift_card: 48
nav_menu_item: 20
oembed_cache: 3
page: 37
popupbuilder: 3
post: 3
product: 6
product_variation: 34
project: 1
revision: 443
sg_optimizer_jobs: 20
shop_order: 43
shop_order_refund: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

Analytics Code Integration: by tms_gac – 1.2.3
Better Search Replace: by Delicious Brains – 1.3.4
BNE Flyout: by Kerry Kline – 1.4.3
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Google Maps Widget PRO: by Web factory Ltd – 5.51
Hover Effects Pack: by borisolhor – 2.4.1
Divi Image Intense: by Superfly – 2.0
Jetpack: by Automattic – 10.3
Monarch Plugin: by Elegant Themes – 1.4.14
CF Page or Post Duplicator: by Carlos Fazenda – 1.1
Popup Builder: by Sygnoos – 4.0.4
SiteGround Optimizer: by SiteGround – 6.0.5
Simple Sitemap: by David Gwyer – 3.5.3
Simple Social Icons: by StudioPress – 3.0.2
Easy Updates Manager: by Easy Updates Manager Team – 9.0.10
SVG Support: by Benbodhi – 2.3.19
Timely Booking Widgets: by Timely - Appointment software – 2.0.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.63

WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 5.8.1
WooCommerce: by Automattic – 5.9.0
Wordfence Security: by Wordfence – 7.5.7
WP Instagram Widget: by Scott Evans – 2.0.3
WPForms Lite: by WPForms – 1.7.1.2
YITH WooCommerce Gift Cards: by YITH – 2.3.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #202480 - /shop/
Basket: #202481 - /cart/
Checkout: #202482 - /checkout/
My account: #202483 - /my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: RocketshipWP CUstom
Version: 2.0
Author URL: https://rocketshipwp.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.14.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 146
Oldest: 2021-10-25 19:27:20 +0100
Newest: 2021-11-24 11:07:48 +0000

Pending: 6
Oldest: 2021-11-24 16:11:10 +0000
Newest: 2021-11-26 14:26:10 +0000

### Status report information ###

Generated at: 2021-11-24 11:11:33 +00:00

Thanks.

I had the same problem, but it was related with another plugin. I’ve just tried to turn off all not required shopping cart and downloads add-ons and problem was sorted, in my case.

Hi @crestanads

If @luizcros’s suggestion doesn’t work, you can reach out to the plugin support page directly for further assistance: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

@maykato @luizcros @joashrajin

Thanks for your help!
I’ve done the proceedings you’ve told me to do.
Came out that Divi Image Intense was causing the error. I’ve done a search on the forum and found out that another user′s had the same issue.
I hope this thread helps more people with the same issue!

Glad to hear you solved it! Thanks for sharing the solution with everybody. ??

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new one.

Cheers!