Checkout Opt-in not displaying

  • Resolved kumistudio

    (@kumistudio)


    1 year, 1 month ago

    I have linked Omnisend to my website, and all seems to be working except for the Checkout Opt-in: I have entered my text into the “Checkout opt-in settings” field, and clicked “update opt-in”, yet nothing seems to display.

    My website is using Lay theme as the main theme, could it be some compatibility issue? is there a code snippet I can add to force the opt-in manually? please let me know how to resolve this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support omnisendsupport

    (@omnisendsupport)

    Hello there! Thanks for submitting the support thread!

    Can you be so kind and confirm if our plugin is updated? We would greatly appreciate it if you could contact our support team at [email protected] with screenshots of all the plugins that you use, and our team will be able to assist you further on the matter.

    Looking forward to hearing from you. Have a lovely week ahead!

    Thread Starter kumistudio

    (@kumistudio)

    Hi, thank you for getting back to me.

    The plugin is up to date as well as everything else, so most likely it must be some compatibility issue, I think the theme I use displays the Woocommerce checkout form in a customized way. I’ll go ahead and send more details to the support team by email.

    Thanks, and have a great week

    Plugin Support omnisendsupport

    (@omnisendsupport)

    Hi there,

    Thank you so much, we greatly appreciate your cooperation on the matter, our team will be more than happy to assist.

    We wish you and your store nothing but the best! Enjoy your day.

Viewing 3 replies - 1 through 3 (of 3 total)
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