Checkout page loaded, "Your Order/payment" panels become disabled

It will be a javascipt error likely caused by the theme. In chrome, open View > Developer > Javascript console, then go to the checkout and read the errors thrown.

Thank you for the quick reply, I have checked, there are no JS errors. The development site for the same website has no issues and appears to have all the same settings, theme, plugins, WP version, as both have been updated in their entiretly recently and the live site was cloned from the dev site using same settings.

Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

Thanks Caleb, I tried what you said, the same thing happened, the default WordPress theme showed, all plugins deactivated except Woo – the page order area was covered with the white opaque panels again but had two dark grey circles with a lighter circle inside rotating clockwise, a spinner trying to load something, but never stopped spinning.

What happens when you fill out an address? What payment gateways do you have active?

And then can you post your system status report please: https://www.ads-software.com/support/topic/before-posting-gather-the-following-details

If I enter all the contact details it makes no difference, still a problem and I have the ‘guest’ option ticked in the settings too so that should override anything as well.

Payment Gateways: nochex and PayPal

System Status, everything is all listed as fine, green ticks etc except these red points (not sure if I should paste the entire contents here):

1) PHP Version: – 5.5.36 – We recommend a minimum PHP version of 5.6. See: How to update your PHP version

2) WC Pages – Page not set
This does not appear to be a major issue

So, perhaps the hosting needs upgrading to match the newer WordPress and WooCommerce (in particular) plugin?

WC Pages – Page not set

Could be a problem if the checkout page isn’t set. Go to WooCommerce > Settings > Checkout and make sure the checkout page is selected.

If still not working, please post the whole system status report here so I can see it…

Thanks once again, I’ve set the ‘Shop Page’ and that has cleared the alert on the WC Pages. White cover issue still causing a problem though.

Here is the status report, I’ve removed the web address for security though:

### WordPress Environment ###

Home URL:
Site URL:
WC Version: 2.6.4
Log Directory Writable: ?
WP Version: 4.6
WP Multisite: –
WP Memory Limit: 64 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: ? 5.5.36 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 1 GB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.48.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.6.4
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (20) ###

Akismet: by Automattic – 3.1.11
All In One SEO Pack: by Michael Torbert – 2.3.9.1
All-in-One WP Migration: by ServMask – 5.49
BackWPup: by Inpsyde GmbH – 3.3.4
Cookie Law Info: by Richard Ashby – 1.5.3
Google Tag Manager for WordPress: by Thomas Geiger – 1.4
Easy Twitter Feed Widget: by DesignOrbital.com – 0.5
MailChimp for WordPress Lite: by ibericode – 2.3.17
Recently Registered: by Mika Epstein – 3.4.3
Redirection: by John Godley – 2.4.5
Social Media Widget: by Noah Kagan – 4.0.5
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri
INC – 1.8.1

The Events Calendar: by Modern Tribe
Inc. – 4.2.5

WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
Nochex Payment Gateway for Woocommerce: by Nochex Ltd - Matthew Iveson – 0.1
WooCommerce Product Gift Wrap: by Mike Jolley – 1.1.0
WooCommerce Quick Export Plugin: by MB Création – 1.2
WooCommerce: by WooThemes – 2.6.4
Wordfence Security: by Wordfence – 6.1.15
WP Sitemap Page: by Tony Archambeau – 1.6

### Settings ###

Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #6352 - /products/
Cart: #710 - /cart/
Checkout: #711 - /checkout/
My Account: #713 - /my-account/

### Taxonomies ###

Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

### Theme ###

Name: Enfold Child
Version: 1.0
Author URL: https://www.kriesi.at
Child Theme: ?
Parent Theme Name: Enfold
Parent Theme Version: 3.7.1
Parent Theme Author URL: https://www.kriesi.at
WooCommerce Support: ?

### Templates ###

Overrides: –

Payment Gateways: nochex and PayPal

Are you leaving the gateway plugin active when testing?

Try testing again with all plugins deactivated and a default WordPress theme. Only this time, also clear your site and browser cache before testing again.

The gateway plugin was deactivated too, only Woo Commerce was activate.

I have tried on a ‘clean’ browser not used for development, cleared cache and run default WP and no plugins except Woo, same problem is still there though.

Well, I’m not sure what is wrong then. I can’t test on your site either as you’ve excluded the site urls from the system status report.

You may need to hire a developer that can take a deeper look and do some debugging on your site:

– https://jobs.wordpress.net/
– https://codeable.io/
– https://woocommerce.com/experts/?project-scope%5B0%5D=1819

I think the site owner would probably prefer me not to list the site in case it get’s added to google, also because they need to be able to sell products the css code fix I added will be on, so won’t show the problem. I’ll send you a linkedin message.

I’ll send you a linkedin message.

Please don’t. Also, it’s against the forum rules: https://codex.www.ads-software.com/Forum_Welcome#The_Bad_Stuff

There’s not much more I can do from a general support standpoint. You’ll need to contact a developer to look into this further. Somebody that can read server error logs and debug.

Sorry, I got ahead of myself. Yes you are right. I’ll contact site owner to see if they give permission to list site, but appreciate the help and hopefully a future update might resolve the issue.