• Resolved mouhammadomari88

    (@mouhammadomari88)


    Hello

    i had a complain for our customers that our website card icon and checkout not working , after reset the them now the cart is working on mobile but checkout page not working on both pc and mobilebellow is my woocommerce status .

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Templates<br><br>Overrides: /wordpress/plugins/woocommerce/9.5.1/templates/block-notices/error.php<br>/wordpress/plugins/woocommerce/9.5.1/templates/block-notices/notice.php<br>/wordpress/plugins/woocommerce/9.5.1/templates/block-notices/success.php<br>/wordpress/themes/premium/tsubaki/parts/mini-cart.html<br>/wordpress/themes/premium/tsubaki/templates/archive-product.html<br>/wordpress/themes/premium/tsubaki/templates/product-search-results.html<br>/wordpress/themes/premium/tsubaki/templates/single-product.html<br>/wordpress/themes/premium/tsubaki/templates/taxonomy-product_cat.html<br>/wordpress/themes/premium/tsubaki/templates/taxonomy-product_tag.html MailPoet<br><br>Sending Method: MailPoet<br>Send all site's emails with: Current sending method<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://ateliermomaz.com?mailpoet_router&endpoint=cron_daemon&action=ping Gift Cards<br><br>Database Version: 2.2.0<br>Loopback Test: ?<br>Task Queueing Test: ? 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Next scheduled: 2024-12-20 07:12:47 +04:00<br>Options: ?<br>Notes: 91<br>Onboarding: skipped Action Scheduler<br><br>Complete: 17,402<br>Oldest: 2024-11-18 20:45:04 +0400<br>Newest: 2024-12-19 20:43:38 +0400<br><br>Failed: 10,157<br>Oldest: 2024-03-05 12:33:59 +0400<br>Newest: 2024-12-19 17:36:23 +0400<br><br>Pending: 14<br>Oldest: 2024-12-19 20:44:35 +0400<br>Newest: 2024-12-25 18:05:53 +0400 Product Recommendations<br><br>Database Version: 4.1.2<br>Loopback Test: ?<br>Task Queueing Test: ?<br>Page Cache Test: No cache detected Status report information<br><br>Generated at: 2024-12-19 20:43:55 +04:00<br>

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Reynier (a11n)

    (@reynierc)

    Hi @mouhammadomari88

    Thanks for reaching out and providing the system status report. After reviewing it, everything looks up-to-date regarding WooCommerce and WordPress versions, which is great. The fact that the cart is working on mobile but the checkout page isn’t working on both PC and mobile indicates there might be a conflict with your theme or one of the plugins.

    Given what we have, here’s what I suggest we do next: (make sure to secure a backup of your site first)

    1. Test for a plugin conflict: Following the guide here, disable all plugins except WooCommerce, switch to a default theme like Storefront or Twenty Twenty-One, and test the checkout process again. If it works, then re-enable each plugin one by one and test each time to identify which plugin is causing the issue.
    2. Check for JavaScript errors: Use the browser’s developer tools (usually by pressing F12) to check for JavaScript errors on the checkout page. Errors may indicate a problem that needs fixing.
    3. Theme issues: If you’re using a custom theme, try switching temporarily to a default WordPress theme to see if the problem persists.

    Please proceed with these steps and let us know the outcome.

    The problems is related to Elementor, they have just send a new update and a similar problem that I had with the checkout was fixed

    Thread Starter mouhammadomari88

    (@mouhammadomari88)

    hello thanks for your support .

    I deactivated the woocommerce shipping plugin and now checkout is working.

    Plugin Support Jonayed (woo-hc)

    (@jonayedhosen)

    Hi?@mouhammadomari88

    I’m glad to hear you’ve identified the issue, and it seems one of the shipping plugins is the cause. Thank you for sharing this update with the community!

    I’ll mark this as resolved for now, but please feel free to create a new topic if you need any further assistance.

    Cheers!

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