• Resolved saqibrajpoot922

    (@saqibrajpoot922)


    Hey, support.

    I’m facing an issue on the website checkout page. Which is “continues loading” on the payment section. Customers can’t change payment methods. Please help to fix it, Thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @saqibrajpoot922!

    From what you describe this could be likely caused by a conflict with your theme or with another plugin. Could you please follow the steps below?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Go to the checkout page and check Your Order section

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

    To figure out which plugin is causing the problem, reactivate your theme first and check again. Then, your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here https://docs.woocommerce.com/document/how-to-test-for-conflicts.

    Please let us know how that goes.

    Thread Starter saqibrajpoot922

    (@saqibrajpoot922)

    Hey, support.

    I’ve tried all the above ways. but didn’t work at all. still facing a loading issue on the checkout payment section…

    Please help

    Hello,

    Thanks for responding, sorry to hear it is still not working.

    To take a better look at the issue, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Let us know thanks.

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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