Checkout page won’t display form

Hey there, @ncndashi! Thanks for contacting us. I’m happy to help you.

Can you please share a screenshot of what you see under WooCommerce > Settings > Advanced so we can take a look?

Can you share a screenshot of what you see on the checkout page? I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Hello, @carolm29

Thank you for accepting to assist me. Please find below, screenshots of the checkout page and woocommerce/setting/advanced pages.

Woocomerce setting page: https://snipboard.io/BiWVz0.jpg

Checkout page: https://snipboard.io/RVAe4d.jpg

Fatal Error log: https://snipboard.io/CwuVlL.jpg

Status Report:

` WordPress Environment

WordPress address (URL): https://bloomscoach.com
Site address (URL): https://bloomscoach.com
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.28
PHP Post Max Size: 128 MB
PHP Time Limit: 30000
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.24-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.8.2
WC Database Prefix: wp_
Total Database Size: 2831.48MB
Database Data Size: 2739.83MB
Database Index Size: 91.65MB
wp_woocommerce_sessions: Data: 3.24MB + Index: 0.16MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.26.0
Solid Testimonials: by GS Plugins – 3.1.9
GTranslate: by Translate AI Multilingual Solutions – 3.0.5
Hide My WP Ghost: by WPPlugins – 7.1.15
Jetpack Protect: by Automattic - Jetpack Security team – 2.0.0
Jetpack: by Automattic – 13.2.2
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.1.6
LearnPress - bbPress Integration: by ThimPress – 4.0.4
LearnPress - BuddyPress Integration: by ThimPress – 4.0.2
LearnPress - Certificates: by ThimPress – 4.0.9
LearnPress - Co-Instructors: by ThimPress – 4.0.2
LearnPress - Collections: by ThimPress – 4.0.1
LearnPress - Coming Soon Courses: by ThimPress – 4.0.6
LearnPress - Instructor Commission: by ThimPress – 4.0.3
LearnPress - Content Drip: by ThimPress – 4.0.5
LearnPress - Course Review: by ThimPress – 4.1.1
LearnPress - Gradebook: by ThimPress – 4.0.6
LearnPress - Paid Membership Pro Integration: by ThimPress – 4.0.5
LearnPress - Prerequisites Courses: by ThimPress – 4.0.7
LearnPress - Random Quiz: by ThimPress – 4.0.4
LearnPress - Sorting Choice Question: by ThimPress – 4.0.1
LearnPress - Students List: by ThimPress – 4.0.2
LearnPress - Course Wishlist: by ThimPress – 4.0.7
LearnPress - WooCommerce Payment Methods Integration: by ThimPress – 4.1.4
LearnPress: by ThimPress – 4.2.6.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.12
MailPoet: by MailPoet – 4.38.0
Cool Integration for LearnPress & WooCommerce: by MANCA – 1.1.3
OptinMonster: by OptinMonster Popup Builder Team – 2.15.0
Paid Memberships Pro: by Paid Memberships Pro – 3.0.3
Responsive Accordion And Collapse: by wpshopmart – 2.4.8
Slider Revolution: by ThemePunch – 6.7.1
Page Builder by SiteOrigin: by SiteOrigin – 2.29.13
SiteOrigin Widgets Bundle: by SiteOrigin – 1.59.0
Social Share Buttons by Supsystic: by supsystic.com – 2.2.9
Team Member – Multi Language Supported Team Plugin: by Sk. Abul Hasan – 5.8
Thim Core: by ThimPress – 2.3.2
Thim Twitter: by Thimpress – 1.0.0
User Verification: by PickPlugins – 2.0.22
Wheel of Life: by Kraft Plugins – 1.1.7
Zitopay Payment Gateway for WooCommerce: by Zitopay – 3.2.0
WooCommerce PayPal Payments: by WooCommerce – 2.4.1 (update to version 2.6.1 is available)
WooCommerce: by Automattic – 8.8.2
WP Booking System: by Veribo
Roland Murg – 2.0.19.7

WP Events Manager - WooCommerce Payment Methods Integration: by ThimPress – 2.4.1
WP Events Manager: by ThimPress – 2.1.10
WP Mail SMTP Pro: by WP Mail SMTP – 3.9.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.22

WPForms: by WPForms – 1.8.4
YellowPencil: by WaspThemes – 7.6.1
Youzify: by KaineLabs – 3.4.4
Zitopay Easy Digital Downloads Payment Gateway: by Zitopay – 1.1.0 Inactive Plugins (24)

BP Attachments: by The BuddyPress Community – 1.2.0
BP Classic: by The BuddyPress Community – 1.2.0
Cart Lift - Abandoned Cart Recovery for WooCommerce and EDD: by RexTheme – 3.1.10
Coaching Demo Data: by ThimPress – 1.2.2
DaftPlug Instantify - PWA & Google AMP & Instant Articles: by DaftPlug – 7.6
Duplicate Page and Post: by Arjun Thakur – 2.9.4
Flutterwave Payments: by Flutterwave Developers – 1.0.7
Flutterwave WooCommerce: by Flutterwave Developers – 2.3.5
LearnPress - Export/Import Courses: by ThimPress – 4.0.4-beta.1
LearnPress - myCRED Integration: by ThimPress – 4.0.1
Mailchimp for WooCommerce: by Mailchimp – 4.0.1
Max upload filesize: by Yinlong – 1.1.0
Pricing Table Plus: by wpBriz – 1.1
SiteOrigin CSS: by SiteOrigin – 1.5.9
SmobilPay for e-commerce - Mobile Money Gateway for WooCommerce: by Camoo Sarl – 1.0.8
Thim Our Team: by ThimPress – 1.3.1
Thim Portfolio: by ThimPress – 1.8
Web-Stat: by <a >Web-Stat</a> – 1.4.7
WooCommerce Shipping & Tax: by WooCommerce – 2.5.4
Wordpress File Upload: by Nickolas Bossinas – 4.24.7
WP Content Copy Protection & No Right Click: by wp-buy – 3.5.8
WP File Manager: by mndpsingh287 – 7.2.6
WPFunnels: by WPFunnels Team – 3.0.13
Yoast SEO: by Team Yoast – 22.5 Dropin Plugins ()

advanced-cache.php: advanced-cache.php Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 765 KB WC Pages

Shop base: #1697 - /e-store/
Cart: #1698 - /cart/
Checkout: #16148 - /shop-checkout/
My account: #1700 - /my-account/
Terms and conditions: #7722 - /terms-conditions/ Theme

Name: Coaching
Version: 3.7.5
Author URL: https://thimpress.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: coaching/woocommerce/archive-product.php
coaching/woocommerce/content-product.php
coaching/woocommerce/content-single-product.php
coaching/woocommerce/content-widget-product.php
/home/bloomsco/domains/bloomscoach.com/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
coaching/woocommerce/global/quantity-input.php
coaching/woocommerce/global/wrapper-end.php
coaching/woocommerce/global/wrapper-start.php
coaching/woocommerce/loop/loop-start.php
coaching/woocommerce/loop/orderby.php
coaching/woocommerce/loop/pagination.php
coaching/woocommerce/loop/rating.php
coaching/woocommerce/loop/result-count.php
coaching/woocommerce/loop/sale-flash.php
/home/bloomsco/domains/bloomscoach.com/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
coaching/woocommerce/myaccount/form-lost-password.php
coaching/woocommerce/single-product/meta.php
coaching/woocommerce/single-product/product-image.php
coaching/woocommerce/single-product/product-thumbnails.php
coaching/woocommerce/single-product/rating.php
coaching/woocommerce/single-product/related.php
coaching/woocommerce/single-product/review.php
coaching/woocommerce/single-product/short-description.php
coaching/woocommerce/single-product/tabs/description.php
coaching/woocommerce/single-product/up-sells.php
coaching/woocommerce/single-product.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: CM
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-25 09:17:05 +01:00
Options: ?
Notes: 83
Onboarding: completed MailPoet

Sending Method: MailPoet
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://bloomscoach.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 35,184
Oldest: 2024-03-24 21:51:17 +0100
Newest: 2024-04-24 21:48:03 +0100

Failed: 16,022
Oldest: 2021-06-21 00:56:31 +0100
Newest: 2024-04-23 02:59:55 +0100

Pending: 19
Oldest: 2024-04-24 21:50:03 +0100
Newest: 2024-04-30 22:18:19 +0100 Status report information

Generated at: 2024-04-24 21:50:24 +01:00
`

Regards,

Ndashi.

Hi @ncndashi,

I’m reviewing your page and I see there’s content in it, just not showing up: for instance: https://prnt.sc/7T2UiSMb1kCv, https://prnt.sc/1_BOOTdjZ0c0.

This is unusual and it may mean something is interferring with your site. I see that you have 73 active plugins right now, so I’d suggest running a quick conflict test.

Before doing that though, I want to see a couple of things. The fatal error screenshot isn’t showing up, could you double check and send it again, please? And if you could also send a screenshot of your checkout page on the back end that’d be great. You mentioned you used the shortcode for it, but inspecting the source code of the page I see lots of content on the page and I want to learn more.

Thanks!
-OP

Hello @omarfpg

Thank you for reaching out. Find below, screenshots of the pages you requested:

Shop checkout page: https://snipboard.io/dw2ASp.jpg

Error log page: https://snipboard.io/LaETzZ.jpg

Regards,

Ndashi.

Hi @ncndashi

Thanks for sharing further details.

Upon reviewing your site, I believe a plugin or customization might be causing the issue.

I noticed that when I added a product to the cart, there was no immediate response. However, after about a minute, the page reloaded and redirected me to the cart page. Additionally, content on the checkout page appears hidden by custom CSS.

The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps! Let me know once you have done a conflict test!

Dear @shameemreza,

Thank you for your assistance. I’m happy to report that the checkout page on my website is now displaying the form normally.

However, during conflict testing, I identified the LearnPress plugin as the source of the issue. Unfortunately, LearnPress is a critical plugin for my website.

Interestingly, activating the plugin only affects the checkout page for my store, not the checkout page for my courses. While everything functions correctly with the courses, the store checkout page only displays when LearnPress is deactivated.

This presents a bit of a challenge, as it seems I may need to choose between offering courses or digital products through my “store” section.

Unfortunately, I haven’t been able to pinpoint the exact reason for this conflict, especially since everything worked seamlessly in the past.

One more issue, though. I tested the checkout action, and got a SyntaxError as on the screenshot below. What could be causing that?

https://snipboard.io/bO1a7K.jpg

Ndashi.

• This reply was modified 7 months ago by Nc Ndashi.

Hello Ndashi @ncndashi,

I’m glad to hear that your checkout page is functioning normally now. However, I understand the challenge you’re facing with the LearnPress plugin.

As LearnPress is a third party plugin, I would recommend reaching out to their support team and describing the exact issues you face once the plugin is activated. This way, they can be able to troubleshoot from their end and provide further insights. You can find their direct forum support link here.

Regarding the SyntaxError you’re encountering, I’ll recommend that you switch to a default WordPress theme, such as?Storefront, and disable all of your plugins, except for WooCommerce, and see if that resolves the trouble. If it does, then please re-enable your features until you find the one causing the interference.

You can read more about the conflict test procedure here:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let us know how that goes.

Cheers!

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar