Checkout payment page continously loading
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Hi, I am not able to do checkout on my site, the payment section, on checkout page is continously loading. Also when I open developer tools under Network – XHR response headers is showing some script tags instead of valid JSON response. Please check the screenshot here- https://prnt.sc/XUebez9XvoNz
I have even disabled all the plugins, but nothing works. This is very urgent as it is our production website.
Viewing 4 replies - 1 through 4 (of 4 total)
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{“result”:”success”,”messages”:””,”reload”:false,”fragments”:{“.woocommerce-checkout-review-order-table”:” \n\t \n\t\t \n\t\t\t \n\t\t\t\t\t\t \n\t\t\t\t\t \n\n\t\t \n\t\t\t \n\t \n\t\t\t
Product<\ /th>\n\t\t\tSubtotal<\ /th>\n\t\t<\ /tr>\n\t<\ /thead>\n\t\n\t\t\t\t\t\tChilled Blueberry Cheesecake – 1 KG?\t\t\t\t\t\t ×?1<\ /strong>\t\t\t\t\t\t\t\t\t\t\t<\ /td>\n\t\t\t\t\t\n\t\t\t\t\t\t?<\ /span>1,480.00<\ /bdi><\ /span>\t\t\t\t\t<\ /td>\n\t\t\t\t<\ /tr>\n\t\t\t\t\t<\ /tbody>\n\tSubtotal<\ /th>\n\t\t\t?<\ /span>1,480.00<\ /bdi><\ /span><\ /td>\n\t\t<\ /tr>\n\n\t\t\n\t\t\n\t\t\t\n\t\t\tShipping<\ /th>\n\t\n\t\t\t\t\t \n\t\t\t\t\t\t\t\t\t \n\t\t\t\t\t\tLocal pickup<\ /label>\t\t\t\t\t<\ /li>\n\t\t\t\t\t\t\t<\ /ul>\n\t\t\t\t\t\t\n\t\t\n\t\t\t<\ /td>\n<\ /tr>\n\n\t\t\t\n\t\t\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t\tTotal<\ /th>\n\t\t\t?<\ /span>1,480.00<\ /bdi><\ /span><\ /strong><\ /td>\n\t\t<\ /tr>\n\n\t\t\n\t<\ /tfoot>\n<\ /table>\n”,”.woocommerce-checkout-payment”:” \n\t\t\t \n\t\t\t \n\t \n\n\t \n\t\tPhonePe Payment Solutions \t<\ /label>\n\t\t\t \n\t\t\t All UPI apps, Debit and Credit Cards, and NetBanking accepted | Powered by PhonePe<\ /p>\n\t\t<\ /div>\n\t<\ /li>\n\t\t<\ /ul>\n\t\t \n\t\t
Above response is from network console
Here’s system report
` ### WordPress Environment ### WordPress address (URL): https://www.cremeux.in Site address (URL): https://www.cremeux.in WC Version: 7.8.2 REST API Version: ? 7.8.2 WC Blocks Version: ? 10.2.4 Action Scheduler Version: ? 3.5.4 Log Directory Writable: ? WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.29 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 8.1.2 OpenSSL/1.1.1u SUHOSIN Installed: – MySQL Version: 5.7.42 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 7.8.2 WC Database Prefix: wpjf_ Total Database Size: 73.90MB Database Data Size: 59.01MB Database Index Size: 14.89MB wpjf_woocommerce_sessions: Data: 13.02MB + Index: 1.06MB + Engine InnoDB wpjf_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpjf_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.09MB + Engine InnoDB wpjf_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpjf_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjf_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjf_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 91921b_wpjf_actionscheduler_actions: Data: 1.52MB + Index: 1.19MB + Engine InnoDB 91921b_wpjf_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 91921b_wpjf_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 91921b_wpjf_actionscheduler_logs: Data: 1.52MB + Index: 0.77MB + Engine InnoDB 91921b_wpjf_ac_abandoned_cart_history_lite: Data: 0.17MB + Index: 0.00MB + Engine InnoDB 91921b_wpjf_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB 91921b_wpjf_ac_guest_abandoned_cart_history_lite: Data: 0.11MB + Index: 0.00MB + Engine InnoDB 91921b_wpjf_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Engine InnoDB wpjf_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wpjf_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjf_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_woocommerce_lafka_combined_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_woocommerce_lafka_combined_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpjf_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjf_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpjf_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpjf_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 666 br_labels: 5 custom_css: 2 customize_changeset: 2 lafka_glb_addon: 5 lafka_shipping_areas: 6 lafka-foodmenu: 24 mailpoet_page: 1 nav_menu_item: 73 page: 40 post: 12 product: 320 product_variation: 176 revision: 218 seedprod: 3 shop_order: 80 yith-wcbm-badge: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (7) ### Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.7 WPBakery Page Builder: by Michael M - WPBakery.com – 6.11.0 PhonePe Payment Solutions: by PhonePe – 2.0.5 Slider Revolution: by ThemePunch – 6.6.12 String Locator: by InstaWP – 2.6.1 WooCommerce: by Automattic – 7.8.2 WP phpMyAdmin: by Puvox.software – 5.2.1.02 ### Inactive Plugins (38) ### ActiveCampaign: by ActiveCampaign – 8.1.12 Better Find and Replace: by CodeSolz – 1.5.1 Blogger Importer: by wordpressdotorg – 0.9.2 Classic Editor: by WordPress Contributors – 1.6.3 Conditional Add To Cart: by Nabil Lemsieh – 0.2.4 Contact Form 7: by Takayuki Miyoshi – 5.7.7 Contact Form Entries: by CRM Perks – 1.3.1 Envato Market: by Envato – 2.0.8 Export Variable Products: by Fahad Mahmood – 1.2.5 Facebook for WooCommerce: by Facebook – 3.0.26 Forminator: by WPMU DEV – 1.24.5 Google Analytics and Google Tag Manager by WEBKINDER: by WEBKINDER – 1.11.0 Google Listings and Ads: by WooCommerce – 2.4.10 HashBar - WordPress Notification Bar: by HasThemes – 1.3.9 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.1 Insert Script In Headers And Footers: by Geek Code Lab – 2.3 Jetpack: by Automattic – 12.2.1 Lafka Plugin: by theAlThemist – 6.7.2 Leaflet Map: by bozdoz – 3.3.0 Order Export & Order Import for WooCommerce: by WebToffee – 2.3.6 Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.3.1 Pinterest for WooCommerce: by WooCommerce – 1.3.5 Product Feed PRO for WooCommerce: by AdTribes.io – 12.7.8 Razorpay for WooCommerce: by Team Razorpay – 4.5.3 Read More: by Edmon – 3.1.8 Simple Chat Button: by Rasoul Mousavian – 1.6.0 Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.8 Social Login, Social Sharing by miniOrange: by <a >miniOrange</a> – 7.6.5 WooCommerce Advanced Product Labels: by BeRocket – 1.2.5.1 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.3.3 WooCommerce Sales MIS Report: by Infosoft Consultant – 4.0.3 WooODT Lite: by ByConsole – 2.4.4 WP Mail SMTP: by WP Mail SMTP – 3.8.0 WP Multi Store Locator Free: by WpExpertsio – 2.4 WP Reset: by WebFactory Ltd – 1.97 YITH WooCommerce Badge Management: by YITH – 2.18.0 YITH WooCommerce Wishlist: by YITH – 3.22.0 Yoast SEO: by Team Yoast – 20.10 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: INR (?) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: combo (combo) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ? HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #11 - /home/ Cart: #11877 - /cart-3/ Checkout: #11879 - /checkout-3/ My account: ? Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #6755 - /terms-conditions/ ### Theme ### Name: Twenty Twenty Version: 2.2 Author URL: https://www.ads-software.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-07-16 10:13:59 +05:30 Options: ? Notes: 76 Onboarding: completed ### Action Scheduler ### Complete: 2,728 Oldest: 2023-07-04 15:45:01 +0530 Newest: 2023-07-15 22:15:49 +0530 Failed: 5 Oldest: 2023-07-04 15:46:18 +0530 Newest: 2023-07-15 22:27:54 +0530 Pending: 3 Oldest: 2023-07-15 23:27:54 +0530 Newest: 2023-07-16 15:54:42 +0530 ### Status report information ### Generated at: 2023-07-15 22:34:08 +05:30 `
Hello @snehalvolvoikar29,
Thank you for sharing the logs!
Your server is missing theSoapClientmodule which most payment gateways rely on to work properly.
Please ask your hosting provider to help you install it.
Let us know how it goes! :?)I’m marking this as resolved since it’s been awhile since you responded. We’ll be here if/when you need us.
Viewing 4 replies - 1 through 4 (of 4 total)
- The topic ‘Checkout payment page continously loading’ is closed to new replies.
