Checkout process not completed

  • Resolved ryu89

    (@ryu89)


    1 year, 10 months ago

    Hi, updated our Revolut plugin to 4.3.0. Tested the checkout process with our test product that was listed at $4.00. But when I tried to pay for it, the process wasn’t completed and the page just shows a little transparent overlay. Checked the data being passed to the /payments endpoint and can see that instead of $4 as the price it seems like it was converted to 400. Not sure if that is a formatting thing on your end. We have this issue a couple of times already even with the previous versions.

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  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    Thank you for contacting us.

    The formatting is correct, as we send the amount taking into consideration the decimals as well. So 4$ translates to 400, 4.5 $ would be 450.

    Regarding the transaction not being completed, you can contact our support channel and they will further investigate as to what happened.

    Follow these steps to reach out to our in App help section:

    • Open the Revolut Business App- Click on your account name on the top left of your screen.
    • Open “Help” section.
    • Scroll down until you see “Chat” option.
    • Click on “Start new chat” (chat bubble icon)

    Kind regards,

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