Checkout shipping methods selection

  • Resolved monana2018

    (@monana2018)


    2 years, 6 months ago

    Hi there,

    I have used Shopengine to create the checkout page for the above website. The problem I am having is when you toggle between the shipping methods on the checkout page, the selection doesn’t stay on the first time and you have to select it again for it to stay selected. It updates the shipping fee but it’s problematic on the mobile site since you can’t see the shipping fee getting updated and you have to scroll down to the bottom of the page to see that. Can you please assist with this issue?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @monana2018 ,

    I have checked your website and seems when going to the checkout page the default shipping method isn’t selected until you click on it again. As I couldn’t reproduce the same issue on my development environment, please open a support ticket at our support center from plugins details page. We will check the issue from your WordPress dashboard if you want and let you know the update ASAP!
    ?
    Regards,
    Benjir

    Thread Starter monana2018

    (@monana2018)

    Hi Benjit,

    Thanks for you reply. I will open a support ticket.

    Please try switching between different shipping methods, the radio button of the selected method remains unchecked. This seems like a visual bug because the cart total is updated normally, just the button is left unchecked. If the button is clicked a second time however, only then it becomes checked.

    Steps to reproduce: While on the checkout page, switch between different shipping methods. As you will see, the new method updates the order details (even if it doesn’t add any extra costs) but the shipping method remains unchecked until it is clicked a second time.

    Hello @monana2018 ,
    Hope you are doing well.

    We already have responded to the ticket you have created at our support center. Kindly follow the instructions mentioned in that reply. If you have anything to add, simply add them in reply to that ticket.

    Best Regards,
    Prosenjit

    Any solution to this problem? I have the same issue

    janenco

    (@janenco)

    I have this problem as well. It looks I’m not the only one.
    Is it possible to describe the solution?

Viewing 5 replies - 1 through 5 (of 5 total)
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