Checkout Shipping rates

  • Resolved athina09

    (@athina09)


    2 years, 10 months ago

    Hi,

    I have a question regarding how the shipping cost is calculated in the checkout page.
    For example, I have a product that has weight of 5kg per 1 piece.
    In checkout, the default shipping selected is Australia Post Mypost business Parcel post flat rate satchel 5kg small which cost around AUD 8.

    My problem is when the quantity of the product is more than 1.
    For example, I order 6pcs of of the same product. The total kg should be 30kg ( should be around AUD 130.
    But for some reason the default shipping is still selects the 5kg small that cost AUD8.

    How could we rectify this?

    By the way, our setting include:
    * Max Displayed Rates – 1 ( to display only 1 rate- should display the best applicable rate based on total weight of the order)

    * Combine All Products – checked
    * Use Cube Dimensions – checked

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter athina09

    (@athina09)

    Any solution for this one?

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    You have submitted a ticket #1402 in which we have requested additional information. If you have not received our email then please check your junk/spam folder and whitelist our email.

    You can also access your ticket here: https://1teamsoftware.freshdesk.com/

    We will need you to do the following, but for privacy reasons please send information only through out ticketing system:

    1. Uncheck Use Cache
    2. Check Debug Mode
    3. Save
    4. Go to WooCommerce -> Status -> Logs
    5. Remove current shipping plugin log
    6. Try to quote rates.
    7. Go to WooCommerce -> Status -> Logs
    8. Pick latest shipping plugin log
    9. Copy to text file
    10. Send us as an attachment

    Plugin Author oneteamsoftware

    (@oneteamsoftware)

    closing this topic

Viewing 3 replies - 1 through 3 (of 3 total)
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