Checkout Validation Errors

Hi @sarahtrafford

Thanks for reaching out!

Almost half of the orders place on my site fail because of zip code/postal code validation.

Can you please share what payment gateway was used for these failed orders since upon checking on your site’s Checkout page, I confirm that you are using the WooCommerce Payments plugin?

When I compare the failed vs successful orders, often the addresses are identical. This is very frustrating to the user as they are putting in the correct info but it’s still failing. Any idea why this happens?

Have you seen any patterns or similarities to the failed orders? Like, same customer, same payment gateway, same product, same category, etc?

I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

I’m using woocommerce payments which uses stripe express. I don’t notice a pattern, it just a daily thing with different customers.

Here are the copy and pastes you asked for:

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2023-01-17T22:05:11+00:00 CRITICAL Uncaught Error: Call to a member function delete() on bool in /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:2520 Stack trace: #0 /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(2712): WC_AJAX::variation_bulk_action_delete_all(Array, Array) #1 /home/sartra5/rubberstamps4u.ca/wp-includes/class-wp-hook.php(308): WC_AJAX::bulk_edit_variations(”) #2 /home/sartra5/rubberstamps4u.ca/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #3 /home/sartra5/rubberstamps4u.ca/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/sartra5/rubberstamps4u.ca/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_woocomm…’) #5 {main} thrown in /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 2520 2023-01-17T22:05:11+00:00 CRITICAL Uncaught Error: Call to a member function delete() on bool in /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php:2520 Stack trace: #0 /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(2712): WC_AJAX::variation_bulk_action_delete_all(Array, Array) #1 /home/sartra5/rubberstamps4u.ca/wp-includes/class-wp-hook.php(308): WC_AJAX::bulk_edit_variations(”) #2 /home/sartra5/rubberstamps4u.ca/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #3 /home/sartra5/rubberstamps4u.ca/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home/sartra5/rubberstamps4u.ca/wp-admin/admin-ajax.php(188): do_action(‘wp_ajax_woocomm…’) #5 {main} thrown in /home/sartra5/rubberstamps4u.ca/wp-content/plugins/woocommerce/includes/class-wc-ajax.php on line 2520

Hi there @sarahtrafford

From what I gather, your store is set up to sell in Canada and the US alone. Correct?

As I understand, postcodes in Canada come with a space after the first three characters; which leads me to believe there are some shipping zone settings already set up at your store. Correct?

For some further clarification, feel free to check out the issue reported here, and here, along with the one here.

When I compare the failed vs successful orders, often the addresses are identical. This is very frustrating to the user as they are putting in the correct info but it’s still failing.

I went ahead with placing a test order, for a test installation of mine, using the address of this hotel in Canada, and it was completed in the first go.

A picture is worth a thousand words, as the saying goes, therefore, could you also share screenshots of the shipping zones screen, found at WooCommerce > Settings > Shipping, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

Or, even better, if possible, share a sample address that has failed and then was accepted – after omitting personal details?

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Hi @sarahtrafford ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Cheers!