child SKU missing in order detail

  • Resolved anzabukhari

    (@anzabukhari)


    9 months, 1 week ago

    I have this really annoying issue that arose very recently. Within the last few days, and it is getting worse.

    Some orders placed by customers do not show the variation SKU the customer selected; only the parent SKU.

    For example, I will see Serum (parent) instead of Serum-M (variant) on a customer order, leaving me to guess what they want.

    It seems like something that would be caused by adding items to cart without selecting the variant characteristics first (size, color), but I have tried to do this in troubleshooting. My site will not allow me to add an item to cart without having a size and color selected, which is how it should be.

    So how are some peoples orders coming through as Parent SKUs instead of the proper variants? It’s driving me crazy, and it seems completely random. Some orders have the variants appear as they should. Other orders only show the parent SKU. No apparent rhyme or reason.

    This is becoming a serious issue because I can’t just guess what the customer wants, and in some cases,

    I’ve searched on this issue and there are no blatant solutions. Can anyone point me in the right direction?

    • This topic was modified 9 months, 1 week ago by anzabukhari.
Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @anzabukhari,

    This issue is not common and it could be due to various factors. It could be related to a plugin conflict, theme conflict, or even a recent update that might have caused this issue.

    To troubleshoot this, I recommend the following steps:

    1. Update all plugins and themes to the latest version. This includes WooCommerce and your active theme.
    2. Temporarily switch to a default WordPress theme like Storefront and see if the problem persists.
    3. Deactivate all plugins except WooCommerce to see if the issue is resolved. If it is, reactivate the plugins one by one to identify the conflicting plugin.
    4. Check if you have any custom code snippets added to your site that might affect the SKU display.

    Let us know how that goes. Looking forward to helping you.

Viewing 1 replies (of 1 total)
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