Chrome Pay: shipping costs with taxes

  • Resolved retroreiz

    (@retroreiz)


    5 years, 6 months ago

    Good day,

    I noticed the shipping costs with taxes, can not be correctly transferred to Chrome Pay.

    In my shop, shipping costs include taxes. However, these taxes are not reflected correctly in Chrome Pay.

    The total tax of the shopping cart is correct.

    How should I specify this in your plugin, which also gives Chrome Pay the shipping costs with taxes?

    Here is an example picture: https://ibb.co/6yzPdCx

    Thank you in advance.

    Greetings Andreas

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey there @retroreiz

    Sorry we didn’t get a reply to you before now.

    To confirm what you’re saying here – when in the shopping cart, the shipping shows inclusive of tax but when the Payment Request button is clicked, the tax is ignored?

    I’ve tested this via my own site and when changing the shipping rate you can see the amount of tax change:

    Shipping Tax Rates via Google Pay
    Link to image: https://d.pr/bhzPlq

    I then used the same browser and made up details in Germany so I could act as a “customer” there and I can replicate what you’re seeing – the €5.95 isn’t passing to the Payment Request.

    1. Have you found a solution in the time since you posted?
    2. Do this happen for every shipping method and every product?
    3. If this still happens, are you ablt to go through a conflict test?

    Let me know how you get on!

    Thanks,

    Thread Starter retroreiz

    (@retroreiz)

    Hello @dougaitken

    Thank you for your feedback.

    1. No, I have not found a solution. The only solution would be to exclude the shipping costs from the tax calculation. That would be wrong in German tax law!

    2. It occurs at all shipping costs. Once the taxation of shipping costs is active. Yes with all products. At 19% tax and also at 7% tax. (In Germany there are two tax classes).

    3. I have already tried something like that. I had a trial installation, with only the Stripe plugin and Woocommerce (default). The theme was also standard. Here is the same problem.

    Maybe some information.

    The prices in the shop are indicated incl. VAT. Accordingly, I have the shipping costs include VAT. If I quote the prices exclusive of VAT, then of course it will be displayed correctly in GPay.

    You write you can adjust it? In your test shop, or can you just adjust it at my shop?

    I hope it will soon find a solution. It is not tragic, only it disturbs some customers.

    Greetings Andreas

    Hi there @retroreiz,

    We’d like to have a closer look at your issue. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Meanwhile, I’m going to mark this as resolved – if you have any further issues, you can start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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